Shahene Sowlat

[Shahene Sowlat @Shahene]

@dankorving Hello @dankorving. Yes they have sent me the bank form which has worked. Just waiting for the refund. Have you received yours yet?

[Shahene Sowlat @Shahene]

@vueling Thanks Vueling. It has worked and I have now sent my bank details.

[Shahene Sowlat @Shahene]

@vueling Hello @vueling . Have you fixed the bank details email? What is happening with my compensation?
SR 1-12553104827.

[Shahene Sowlat @Shahene]

@vueling Hello Vueling. I here the IBAN issue has been fixed. Please can you send me the form so I can send my bank details?

[Shahene Sowlat @Shahene]

@dankorving @vueling Thanks @dankorving will contact them now, as they haven't let me know

[Shahene Sowlat @Shahene]

@vueling Hello Vueling. What's happening with the IBAN form. I've been patient and waited but this is getting beyond a joke and you havent updated me. What's going on?

[Shahene Sowlat @Shahene]

@vueling Hello Vueling. OK, yes it is European GB Iban

[Shahene Sowlat @Shahene]

@vueling Hello Vueling. Please can I have an update? How do you want me to send my bank details? Have you fixed the form yet?

[Shahene Sowlat @Shahene]

@vueling Why you not replying vueling? Your aware of the problem, now fix it. You've had long enough. You keep telling me my details have been passed to a specific department and still nothing. Been waiting over 11 weeks now. #BBCWatchdog #CAA #worstcustomerservice

[Shahene Sowlat @Shahene]

@vueling Until this is sorted. Your diversion tactics won't work with me. #worstcustomerservice #vueling #watchdog #caa #shutvuelingdown #incompetantairline

[Shahene Sowlat @Shahene]

@vueling I've been reading your tweets and also of people have told you the problem and your avoiding all of them with your generic false replies. When will you been held accountable for your incompetence? Your company should be shut down. I won't stop sending messaging you 1/2

[Shahene Sowlat @Shahene]

@vueling Now a week later, your acting like this is the first you've heard of it and I this is not acceptable. What happened to your department looking into it? You said you would contact me to take my details but nothing. 2/2 #watchdog #tradingstandards #vueling #worstcustomerservice

[Shahene Sowlat @Shahene]

@vueling Are you joking vueling? I've complained about it numerous times and so have other people. Your we form has expired so I cannot send a screenshot, of you asked me a week ago when I told you about it, I would have done that. But you said you would look into it. 1/2

[Shahene Sowlat @Shahene]

@vueling I want this sorted. You said you would contact to take my details another way but this hasn't happened. My details have been 'forwarded' numerous times but still no acceptable response. #watchdog #tradingstandards #flightcompensation

[Shahene Sowlat @Shahene]

@vueling This is not acceptable vueling. Its getting beyond a joke. I want to know when you are going to sort my compensation out. If you spent time sorting out the problem rather then sending pointless responses, this would have sorted out already. Just refund the card I paid with.

[Shahene Sowlat @Shahene]

@vueling Hello Vueling. Its been over 24 hours and no acceptable response. You said you would contact me to arrange refund but I've heard nothing. How are you going to process my refund?

[Shahene Sowlat @Shahene]

@vueling Hello Vueling, when shall I be expecting you to contact me?

[Shahene Sowlat @Shahene]

@vueling Just either refund my card or I can send you my IBAN number by email. Your form doesn't work and doesn't seem like anyone that works there understands. Also unless I send another message on here I guarantee you won't let me know. I won't stop messaging you until I L get my refund