@zomatocare Thank you for the refund. Please upgrade the app to inform customers about the cancellation amount during the cancellation process. Connecting with chatbot every time before cancellation is not user friendly experience.
@zomatocare Order ID 7113831042
Full bill amount was charged as cancellation fee while the order was an hour away. App did not show any cancellation charge during the process.
Appreciate an explanation and refund. For god sake, improve your app!!
@zomato What rubbish scam being run while charging full order amount as cancellation charge without even intimating the customer during cancellation. Your customer care is absolutely unprofessional. Order ID 7113831042