@AvantiWestCoast Thank you for your response Hannah. I totally understand these things happen and are out of our control sometimes but It was the lack of information from the train and platform staff which was frustrating the passengers. No answers or solutions.
I will be submitting my claim.
@AvantiWestCoast i have a pregnant partner and 2 very young children stuck at milton Keynes. Trying to get back to Stafford. Will we recieve a full refund for a taxi from milton keynes to stafford?!