Shaw Direct

We are here to deliver the latest in Shaw Direct news and answer your questions, Monday to Friday, 9am to 5pm MST.

[Shaw Direct @ShawDirect]

Are you having a daily signal interruption lately?

Every spring and autumn, your signal lost is caused by a Satellite phenomenon called sun transit. You may experience loss of signal and/or picture for up to 20 minutes, once a day, up to 14 consecutive days until March 7.

[Shaw Direct @ShawDirect]

@calgarycentre Hello David, thanks for your message. We regret to hear that you are experiencing technical issues. As previously mentioned, we invite you to contact our technical support team by chat or telephone at https://t.co/ReYzSYS3NC. They are standing by ready to assist you. -RK

[Shaw Direct @ShawDirect]

@calgarycentre Hello David, thanks for your reply. We invite you to contact our technical support agents who are standing by and ready to assist you. They will be able to resolve the issue. They can be reached by phone or chat at https://t.co/Xr1NgB6mZ2. RK

[Shaw Direct @ShawDirect]

@calgarycentre Hello David , Shaw Direct experienced technical difficulties with some of our channels. After identifying the cause of the issue, we can confirm that channels have returned. We apologize for the inconvenience and thank you for your patience. -RK

[Shaw Direct @ShawDirect]

@RoxGregory01 Hello R. Gregory, thank you for reaching out. Please send us a DM so that we may discuss and take a closer look. -RK

[Shaw Direct @ShawDirect]

@TessaMa99616575 Hello Tessa, we apologize for lengthy wait times. We are currently experiencing higher than normal volume of calls due to an outage with our channels and are working diligently to restore out service levels. How may we be of assistance? -RK

[Shaw Direct @ShawDirect]

@Hoogie222 Hello, we apologize for lengthy wait times. We are currently experiencing a higher than normal volume of calls due to an outage and are working diligently to restore our service levels. How may we be of assistance? -RK

[Shaw Direct @ShawDirect]

We are aware of the increasingly high wait times on all communication channels recently. Your patience and understanding is appreciated. Before contacting us, please make sure to visit https://t.co/9iPHiVzCg7 or login to your MyShaw at https://t.co/mxd6VA6oGm
*dm

[Shaw Direct @ShawDirect]

@WittynWonderful Hello, Shaw Direct experienced technical difficulties with some of our channels. After identifying the cause of the issue, we can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

[Shaw Direct @ShawDirect]

@FireDubas4 Hello, we apologize for lengthy wait times. We are currently experiencing higher than normal volume of calls due to an outage with our channels and are working diligently to restore out service levels. How may we be of assistance? -RK

[Shaw Direct @ShawDirect]

@Steveninformed Hello Steven , Shaw Direct experienced technical difficulties with some of our channels. After identifying the cause of the issue, we can confirm that channels have slowly started to return. We apologize for the inconvenience and thank you for your patience. -RK

[Shaw Direct @ShawDirect]

@Josee46 Hello Josee Shaw Direct is currently experiencing technical difficulties with some of our channels. We are actively working to solve the problem and can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

[Shaw Direct @ShawDirect]

@jake_peck Hello Rick , Shaw Direct experienced technical difficulties with some of our channels. After identifying the cause of the issue, we can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

[Shaw Direct @ShawDirect]

@MagusMelanie Hello, Shaw Direct experienced technical difficulties with some of our channels. After identifying the cause of the issue, we can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

[Shaw Direct @ShawDirect]

@LHubich Hello Larry, Shaw Direct experienced technical difficulties with some of our channels. After identifying the cause of the issue, we can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

[Shaw Direct @ShawDirect]

@ReciprocityYYC Hello , Shaw Direct experienced technical difficulties with some of our channels. After identifying the cause of the issue, we can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

[Shaw Direct @ShawDirect]

@TravisEilers Hi Travis, we can confirm that channel are starting to return for our customers. We apologize for the inconvenience and thank you for your patience. -RK

[Shaw Direct @ShawDirect]

@jake_peck Hello Jake, Shaw Direct is currently experiencing technical difficulties with some of our channels. We are actively working to solve the problem and can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

[Shaw Direct @ShawDirect]

@ElaineKBoychuk Hello , Shaw Direct is currently experiencing technical difficulties with some of our channels. We are actively working to solve the problem and can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

[Shaw Direct @ShawDirect]

@Snowymb1 Hello , Shaw Direct is currently experiencing technical difficulties with some of our channels. We are actively working to solve the problem and can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

[Shaw Direct @ShawDirect]

@NancyBibeau Bonjour Nancy, Shaw Direct éprouve actuellement des difficultés techniques avec certaines de nos chaînes et nous travaillons à résoudre le problème. Nous pouvons confirmer que les chaînes ont commencé à revenir. Nous nous excusons pour tout inconvénient. -RK