@penskefile79 Hi Dave! I can understand not being able to watch anything can get annoying. 😞 I am wondering how's your TV services this morning? If you are still having issues, you can try rebooting both your TV box and modem to see if it improves the service. ^ BE
@Da_Big_Dogg Once it's been a few minutes, I recommend plugging your modem back in, wait until the white solid light comes on and then plugging in your TV box. Let us know if the service improves! ^ BE 2/2
@Da_Big_Dogg Hi Jason! If you are still experiencing an issue with your TV services, I recommend not only rebooting your TV box but your modem as well. I recommend unplugging the TV box first and then the modem. 1/2
@oc_2030_vision Hi there! I can definitely understand how such a feature would be really helpful when calling in during those busier times. We certainly appreciate you taking the time to provide this type of feedback. Have a wonderful day! 🙂 ^yc
@TomiukCurtis Hi Curtis. Sorry to see your Internet has gone down twice in a week as this certainly is not normal. I'd recommend rebooting your modem and checking https://t.co/tC711TuE1T to see if there are any known issues in your area. 1/2
@_FRESHPRINTZ_ Hi there! Thank you for reaching out to us and for your interest. Our sales team can certainly assist with signing you up for services. Kindly reach out to them at 1-844-297-0896. ^rp
@oc_2030_vision Thanks again for your feedback! In situations such as this, we need to escalate directly from a customer account due to the way our ticketing system works. I apologize for any inconvenience but I am pleased to hear the issue is now resolved. ^ch
@thereavivekT Hello, we definitely want to look into this for you and try to remedy this situation. Can you describe how the service was misrepresented to you? How long ago did you sign up for service? ^tb
@oc_2030_vision Hi there, thank you for the feedback, we appreciate you sharing it with us. Were you able to get through to speak with someone regarding your inquiry? ^clh
@auzziejlee Hey Auzzie! Yes, that does look like there's an issue present that's impacting your upload speeds. Have you had a chance to connect with our Internet tech support to get troubleshooting support? A tech might need to be sent out to resolve this. ^ch
@oc_2030_vision I am glad to see that one of our technicians was able to get this fixed for you and I do appreciate your feedback. I can understand waiting on hold can be frustrating however we try to service all our customers as quickly as possible. ^ BE
@oc_2030_vision Sorry to see that your services are still not working. If that's still the case, I recommend reaching out to our Technical Support team so we can further troubleshoot and see what's going on with your connection. ^ BE
@MaryPChipman Your TV box may be faulty and needs to be replaced. Our tech support team would need to approve this for you after running their tests and troubleshooting. ^tb
@MaryPChipman Please attempt a reboot of the Internet equipment and TV box. If issues are persistent, reach out to our tech support team to investigate it for you. You can contact them here: Technical Support (24/7) : https://t.co/tJB81ApGAe ^tb