Shearon Banks

Adventurer, innovator, community builder. Proud Western University mustang alumni. Ivey HBA 2014 and MBA 2018.

[Shearon Banks @Shea0314]

@GOtransit please turn on AC in cart 2643 Kitchener line 4:22 pm train from union. It’s stiffling and extremely unsafe how hot it is in here.

[Shearon Banks @Shea0314]

@TELUS is your online portal (both the app and .com) down? Can’t access any info. Hope you’re not going charge people late fees if they can’t even view their bills.

[Shearon Banks @Shea0314]

@bborgg @GOtransit And it was the same this morning! You’ve now taken our $ and delayed us by over two hours today.

[Shearon Banks @Shea0314]

@GOtransit got to work 50 mins late this morning and now holding for 15 minutes and counting on the way home. Disappointed. You can do better especially with communication to passengers.

[Shearon Banks @Shea0314]

@Bell_Support I’ve already tried the virtual support and it’s stuck in one step. It’s been over an hour on hold with tech support. I just DMed you the details. I would really appreciate your prompt attention to this.

[Shearon Banks @Shea0314]

@Bell_Support been on the phone for over 30 mins with tech support and no one can tell me what the issue is with my internet. The modem is getting an error 1201- low fibre signal. Can someone rectify asap?

[Shearon Banks @Shea0314]

@TillyM74 @AirCanada @AirCanada any help would be greatly appreciated. It’s now been 11 days without our luggage.

[Shearon Banks @Shea0314]

@TillyM74 @AirCanada @AirCanada any help would be greatly appreciated. It’s now been 11 days without our luggage.

[Shearon Banks @Shea0314]

@AirCanada can we get some help in locating one of our bags? It’s been 10 days and we still don’t have it.

[Miteki @TillyM74]

@Shea0314 @AirCanada THIS IS SHOCKING

[Shearon Banks @Shea0314]

@Enercare no shows for the past 5 appointment bookings. We’ve been trying to get our leaking pipes replaced for 6 weeks. Situation has been “escalated”by at least 10 agents. Worst part is we pay for a monthly home protection plan. We will be cancelling that. Worst service EVER!!!

[Shearon Banks @Shea0314]

@travelocity very disappointed in your customer service. I've been on hold for more than 2 hours (after a 4 hour call back). Your agent has had me on hold as he thinks my AA credit cannot be used on destinations other than the original booking. AA's website doesn't indicate this.

[Shearon Banks @Shea0314]

@Bell_Support Done!

[Shearon Banks @Shea0314]

@Bell_Support we have had ongoing issues with our wifi for over a week. Tech support has been very unhelpful- every day I call they do a modem reboot and tell me continue to monitor for 24 hours and call back. I call back each day re-explain my story and still nothing has changed

[Shearon Banks @Shea0314]

@JMB120889 @Bell_Support I just had the same issue!!! And now we called back and it’s been more than 2 hours since then.

[Shearon Banks @Shea0314]

@Bell_Support I’ve done that. No response yet

[Shearon Banks @Shea0314]

@Bell I was just disconnected (an automated voice message said it is now after business hours) after waiting for 60+ minutes due to no cable or internet! This is completely unacceptable and disappointing!

[Shearon Banks @Shea0314]

@Bell_Support I was just disconnected with an automated voice message that said “it is now after business hours” after waiting for 60+ minutes due to no internet or cable. This is completely unacceptable and disappointing.

[Denys Kowlessar @denyskowlessar]

@Shea0314 @KiaCanada As a Kia owner, I would expect better from @KiaCanada than that.

[Shearon Banks @Shea0314]

@KiaCanada How do you suggest we proceed? I’ve called your customer experience number AGAIN today and we’ve gotten the same response that we have over the past couple days “we will get back to you.” HORRIBLE CUSTOMER SERVICE

[Shearon Banks @Shea0314]

@KiaCanada our 2019 Kia Forte broke down on us. We’ve been told it’s the transmission and waiting for approval from you to replace it. 1+ weeks no updates and you refuse to give a loaner/rental vehicle. What awful customer service!