shell

enjoying life to the full!

[shell @ShellPUK]

@Ocado I appreciate and am happy that you are reducing plastic, but you can’t just cram more food into the carrier bags. We’ve had damaged item most weeks recently, like fruit and fresh items.

[shell @ShellPUK]

@Ocado Hello, we’ve mentioned this a few times but is there a reason why you now pack shopping in so few carrier bags? Our order always used to come in 10 bags and now it comes in 6, and the order is the same. Every week items are crushed and damaged due to cramming things in.

[shell @ShellPUK]

@HalifaxBank Hello, I have sent you a DM. I hope you can help please.

[shell @ShellPUK]

@AmazonHelp It’s hard to help if you don’t want to know the order number.

I’ve ordered from Amazon for years but this was my first Amazon Haul order. Sadly I don’t think it works so I won’t be ordering Haul again. My order had lots of items in and never arrived and the support is poor.

[shell @ShellPUK]

Wow @AmazonHelp @AmazonUK, the new Amazon Haul is absolutely awful and a complete disgrace. I’d advise anybody reading this message NOT to order from this service. Avoid like the plague. The service itself and then the customer service on this is truly awful. Avoid.

[shell @ShellPUK]

@AmazonHelp I’ve tried. I got nowhere.

[shell @ShellPUK]

@HSBC_UK Hello, is it possible to change my name on my bank account please, now I am am married. Can this be done online or must I go to branch?

[shell @ShellPUK]

@Ocado Hello I have DM’d you, can you please get back to me?

[shell @ShellPUK]

@HelpAtGeorge Can you please reply to my DM. I’ve been waiting since yesterday morning.

[shell @ShellPUK]

@HelpAtGeorge you say that this account is monitored 7am to 10pm yet I’ve been waiting for about 8 hours for a DM reply.

[shell @ShellPUK]

@HelpAtGeorge I’ve sent you a DM. Can you please get back to me? Thank you.

[shell @ShellPUK]

@HelpAtGeorge I sent you a DM this morning. Can you please get back to me?

[shell @ShellPUK]

@HelpAtGeorge I’ve sent you a DM. Hope you can help.

[shell @ShellPUK]

@Deliveroo @DeliverooHelp Thank you - I have now DM’d you to @DeliverooHelp

[shell @ShellPUK]

@DeliverooHelp you keep sending me £10 off my first order voucher as I haven’t ordered before but these never work. Can you help please?

[shell @ShellPUK]

But our bill has only been reduced by £4. How does that work?

[shell @ShellPUK]

@AsdaServiceTeam Your valentines meal offer is good on face of it but when you say 4 items are unavailable (so won’t be delivered) & the other 2 are substituted, that’s very disappointing. If you are going to run offers you need to honour them. Zero of items selected available.

[shell @ShellPUK]

@hm_custserv How do I get this to work please? Two of us have this banner showing on our accounts but it doesn’t work. There is no discount to add at checkout like it says. It says T&C’s apply but there is nowhere to read them.

[shell @ShellPUK]

@HelpAtGeorge I have sent you a DM about a text message I have received from George. Hope you can help. Thanks.

[shell @ShellPUK]

@AsdaServiceTeam How do I report a problem with a grocery delivery order please? I haven’t been refunded for returned items.