It's super frustrating that @AmericanAir lost a baggage 2 days before Christmas, and now our holiday is ruined. Of course, there is also no accountability on their end and reaching their customer service is just next to impossible right now. They're actively ignoring cry for help
how come @AmericanAir ignores people on their DMS? is it just a show to ask people to send them a DM with their issue, only to ignore people once they DM them?
@AmericanAir Hi there. I have a bag that's been missing for the past 3 days, and now on https://t.co/8wBGRnEXDd it says that the tag number cannot be found. where is my bag?