Vicky Cairns

[Vicky Cairns @Shinythingsvick]

Hey @premierinn @WhitbreadInns remember when you said, again, that my refund had been ‘escalated further’ & refunds are taking ‘up to 10 working days’. I’ve waited, you can guess the rest.
If this wasn’t so frustrating it would be funny.
19wks & counting

[Vicky Cairns @Shinythingsvick]

Anyone else had the misfortune of trying get a refund from @premierinn ? Now 15wks since I was told it would take 15 working days. Countless emails, slow responses & false promises. Why is it so difficult? @WhitbreadInns @Tripadvisor @TripAdvisorB2B @kentprotect

[Vicky Cairns @Shinythingsvick]

@premierinn My refund was ‘escalated’ to your banking team on 21/10 & still nothing. You took my money in error on 31/08 & told me on 15/09 it would be max 15 working days to refund. Sick of being fobbed off or ignored @MartinSLewis @MoneySavingExp @WhitbreadInns

[Vicky Cairns @Shinythingsvick]

I’ve been polite & patient but still being ignored by @premierinn What do I have to do to get a response??

[Vicky Cairns @Shinythingsvick]

@premierinn can someone please respond to my messages. Dreadful customer service yet again

[Vicky Cairns @Shinythingsvick]

@premierinn please can someone reply to my DM sent last week. You asked for more info which I provided 4 days ago, I am still awaiting a response. Thanks

[Vicky Cairns @Shinythingsvick]

@Sofology @SofologyHelp This is ridiculous, was told I’d be contacted on Monday to arrange delivery this week of my chairs which are sat in your depot after you failed to deliver them on 27/09
Appalling customer service.

[Vicky Cairns @Shinythingsvick]

@SofologyHelp delivery arranged for 27/09 no delivery! No response to any of my messages emails tweets sent last week. An hour & half on phone on Friday to be told I’d be contacted within a max of 48hours
Still no contact & my chairs are sat at the depot

[Vicky Cairns @Shinythingsvick]

@Sofology A reply to my last two private messages would be appreciated. Thanks!

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[Vicky Cairns @Shinythingsvick]

@diane_larder @BBCNews 😆I noticed that too! ⚽️

[Vicky Cairns @Shinythingsvick]

@opodo This is ridiculous, I have already advised you that @VirginAtlantic have said they have NOT had any request from you for my refund! I have asked you WHEN you requested it so I can pursue it with them. PLEASE PLEASE STOP FOBBING ME OFF

[Vicky Cairns @Shinythingsvick]

@opodo I have been patient & polite. I was told by your social care team I would be refunded within 120 days, that has now passed. I have had nothing & you are ignoring my private messages. Please respond today. Ref 4959712248

[Vicky Cairns @Shinythingsvick]

@opodo It’s now 130 days. I was told by your social care team I would be paid within 120 days. I am told by @VirginAtlantic that there is no refund request from you for my booking. Please give further details of your request to Virgin so I can pursue this with them

[Vicky Cairns @Shinythingsvick]

Still being ignored! Has anybody out there actually received a refund from @opodo yet? @MoneySavingExp @VirginAtlantic @thisismoney @TripAdvisor

[Vicky Cairns @Shinythingsvick]

@opodo I have been patient & polite. I was told by your social care team I would be refunded within 120 days, that has now passed. I have had nothing & you are ignoring my private messages. Please respond today. Ref 4959712248

[Vicky Cairns @Shinythingsvick]

@opodo I’ve waited, I’ve been ignored, you’ve fobbed me off for 4 months, telling me you are awaiting authorisation from @VirginAtlantic they tell me they have no refund request submitted from you for this booking. What the hell is going on?
@opodo_truth @MartinSLewis

[Vicky Cairns @Shinythingsvick]

@opodo Then why was I specifically told by your team that I would receive a refund within 120 days?

[Vicky Cairns @Shinythingsvick]

Hey @opodo please stop ignoring my direct messages. Now waited 123 days for refund despite being told it would be paid within 120 days @VirginAtlantic @SimonCalder

[Vicky Cairns @Shinythingsvick]

@shawnleekitfc @emmakennytv I don’t know you Shawn but I do know that you matter. Please don’t give up x

[Vicky Cairns @Shinythingsvick]

@SimonCalder Princess cruise booked through @Cruise_118 planned for 22/03 cancelled on 11/03. Cruise refund received 29/06, still awaiting flight refund from @AerLingus over 120 days later. Cruise118 advise they are waiting for AerLingus 😞