Shivika Srivastava

[Shivika Srivastava @Shivi0625]

@atlys @mohaknahta @AtlysSupport is this a logical response after waiting till the final day ?

[Shivika Srivastava @Shivi0625]

ATLYS has put my entire international trip at risk, and I am DONE being patient.

I’m posting this publicly because private messages, emails, and “promised callbacks” are all useless with this company.
@atlys @mohaknahta @jagograhakjago @consaff @MEAIndia @GrahaksurakshaO

[Shivika Srivastava @Shivi0625]

@VFSGlobal @vfsglobalcare

[Shivika Srivastava @Shivi0625]

If this is how Atlys treats customers, people have the right to know.
I genuinely hope someone from the senior team sees this and FIXES this mess—today.

[Shivika Srivastava @Shivi0625]

I expect immediate escalation, immediate resolution, and priority processing of my visa.
I will not accept half-hearted refunds that don’t cover my actual loss. Atlys must take responsibility for the stress, time, financial loss, and emotional turmoil caused.

[Shivika Srivastava @Shivi0625]

To make it worse, after showing me a 3rd Dec delivery date in the app, Atlys now says they can “refund only the Atlys fee, not the visa fee.”
Why should I lose MY MONEY because your app misled me?

[Shivika Srivastava @Shivi0625]

Who deletes customer messages?

My husband applied through another agency and already has his visa.
But I am stuck with my 3-year-old daughter ONLY because of Atlys’ inefficiency and careless handling.

[Shivika Srivastava @Shivi0625]

There is NO calling number. Their team does NOT reply on chat. I was promised a callback, stayed awake messaging them till 1 AM, literally begging for a simple update because. No reply.
And today morning I discovered all my messages from last night were deleted from the chat.

[Shivika Srivastava @Shivi0625]

And then—on the final day—after I had made all my arrangements for Korea, Atlys suddenly said,
“We now need your salary account statement, and it will take another 14 days.”
FOURTEEN. DAYS.

This was NEVER mentioned earlier. Every time I asked, they said my documents were “okay.

[Shivika Srivastava @Shivi0625]

Their system couldn’t read my actual income, kept forcing me to re-upload documents again and again, and after countless complaints, they still didn’t fix anything. I checked the app 100 times because NOTHING moved.