@airbnb The worst customer support experience! I have spent 11 days following up on the refund of a fully cancellable booking for which I was charged a service fee of £795 pounds. Only to be sent around in circles. Either your reps are waiting for a response/are on leave for 2day
@Airbnb@AirbnbHelp I just got charged £750+service fee charges for cancelling a fully cancellablerefundable booking (within 24 hrs of making the original booking)!Nowhere at the time of booking or in the confirmation email was any caveat listed.Please help!#airbnb#misleading