Shopify1Percent

I love ecommerce. I love Shopify. So I podcast about it.

[Shopify1Percent @Shopify1Percent]

AND WE'RE LIVE 🙌

[Jay Myers @jasonnmyers]

Over the past couple months I've been working on a passion project.

Not sure how much everyone in my network knows about my background, but ecommerce has been an pivotal part of my life for over 26 years. It's not not just been my complete passion, it's literally been the center of my professional life as well.

In 1998 I launched my first online store (built it by hand with Microsoft FrontPage and it was "phone order only").

It was a different time back then, but boy was it fun! I was fortunate enough to grow multiple successful ecommerce brands, and in 2009 I moved one of them to Shopify.

I was told it was around store number 6,000.  Wild to me now that there are over 4 million 🤯

In 2012 I co-founded Bold Commerce. We launched our first app on Shopify when there were just 45 apps in the app store, and apps weren't supposed to do API calls on the front-end of stores...  (that's a fun story for an episode 😅)

So much has changed!

Since 2012 we launched 36 apps ion Shopify that have been installed over 800,000 times.

From back in 1998, through today, one thing has never changed. I live, breathe, and love everything about ecommerce. I've always been a merchant at heart, and I have a deep passion for helping merchants grow their commerce business.

So back to my passion project!

Today I couldn't be more excited to introduce to you the Shopify1Percent podcast 🎉

Why 1%?

The goal of this podcast is to help listeners discover strategies, tactics, hacks, and everything else it takes, to be in the Top 1% of @shopify.

The first episode just went live with @LisaPopovici - co-founder of @siena_ai 🙌

If you're not already thinking about your AI strategy for customer service, I can almost guarantee you'll get left behind. So this is a great episode to kick us off!

I would love to hear what you think, any and all feedback welcome! My goal is to make this show extremely valuable for Shopify merchants.

Links to all the players are in the comments, and please let me know what you think!

[Jay Myers @jasonnmyers]

There's an important nuance of what it means to use an "AI Agent" vs the AI feature built into your support tools.

An AI agent is not dependant on what support tool you use. It's truly an 'agent'. It doesn't matter if you use ZenDesk, Gorgias, Intercom, WhatsApp, Messenger... whatever!

The advantage of using an AI Agent like @siena_ai is you train it once, and then it works within all your tools.

Switch from Zendesk to Gorgias? No problem, your agent goes with you!

Want to give the same level of service, with the same personality on Messenger and Instagram, no problem! The same AI agent works within both.

And no matter what tools you use in the future, you never have to retrain it! Siena will act as an your agent in those tools too.

It's truly the best way to go if you're thinking about using AI for your customer service (which you absolutely should be!)

If you'd like to learn more about how AI agents can help you scale your @shopify business, this interview with @LisaPopovici (@siena_ai co-founder) is the perfect episode ��