Shubhankar Ghosh

Electrical Engineer⚡

[Shubhankar Ghosh @Shubhankar_EE]

@Crompton_India @Crompton_India Technician visited yesterday and motor has been replaced.
Issue seems resolved for now. Will monitor performance.
However, this took multiple complaints, INGRAM escalation, and repeated follow-ups. Expect better service going forward.

[Shubhankar Ghosh @Shubhankar_EE]

@jagograhakjago @PIB_India @mygovindia @Crompton_India REMINDER: Still no tecn. contacted.
Issue pending since long. Multiple cmpl. closed without resol. INGRAM complt. (9102359) still active.
Kindly conf. exact dt. of tecn. visit or replcmt. TODAY. No further delays acceptable.

[Shubhankar Ghosh @Shubhankar_EE]

@jagograhakjago Still no resol. sharing full timeline for clarity:
13.3–Purchase
28.3–1st complnt.
30.3–Technician visit
31.3–2nd complnt
13.4–INGRAM complnt
16.4–Posted on X
@Crompton_India Confirm exact dt. of tecn. visit or rplcmnt. by today itself. No more generic responses.

[Shubhankar Ghosh @Shubhankar_EE]

@jagograhakjago Still no resol. sharing full timeline for clarity:
13.3–Purchase
28.3–1st complnt.
30.3–Technician visit
31.3–2nd complnt
13.4–INGRAM complnt
16.4–Posted on X
@Crompton_India Confirm exact dt. of tecn. visit or rplcmnt. by today itself. No more generic responses.

[Shubhankar Ghosh @Shubhankar_EE]

@Crompton_India Still no update and no technician has contacted me till now. Your responses are still generic. Kindly provide a clear resolution timeline (exact date & action) instead of generic responses. This delay is unacceptable. @jagograhakjago

[Shubhankar Ghosh @Shubhankar_EE]

@Crompton_India Still no update and no technician has contacted me till now. Your responses are still generic. Kindly provide a clear resolution timeline (exact date & action) instead of generic responses. This delay is unacceptable. @jagograhakjago

[Shubhankar Ghosh @Shubhankar_EE]

@jagograhakjago Extremely poor after-sales service by @Crompton_India. Multiple complaints closed without proper resolution.
INGRAM complaint (9102359) already raised - no reply.
No contact even after repeated escalation.
Moving towards consumer court if not resolved immediately.

[Shubhankar Ghosh @Shubhankar_EE]

@jagograhakjago Extremely poor after-sales service by @Crompton_India. Multiple complaints closed without proper resolution.
INGRAM complaint (9102359) already raised - no reply.
No contact even after repeated escalation.
Moving towards consumer court if not resolved immediately.

[Shubhankar Ghosh @Shubhankar_EE]

@jagograhakjago
Complaint closed AGAIN without resolution! (CBL26033120300).
Product defective since day 1 (13.03.26).
INGRAM complaint (9102359) already raised but no reply.
This is clear negligence by @Crompton_India.
Resolve immediately or legal action will follow.

[Shubhankar Ghosh @Shubhankar_EE]

@Crompton_India A new ticket has been raised today (CBL26041600601), but the same service partner has been assigned again who already failed twice and closed complaints without resolution.
Please assign a competent technician or approve replacement immediately.
INGRAM reply is still pending.

[Shubhankar Ghosh @Shubhankar_EE]

@jagograhakjago
Complaint closed AGAIN without resolution! (CBL26033120300).
Product defective since day 1 (13.03.26).
INGRAM complaint (9102359) already raised but no reply.
This is clear negligence by @Crompton_India.
Resolve immediately or legal action will follow.

[Shubhankar Ghosh @Shubhankar_EE]

@flipkartsupport @FlipkartSupport
I have formally escalated my defective laptop issue (Order ID: ODXXX100).
Flipkart is denying manual pickup despite the defect being reported within the return window.
Please confirm written eligibility extension to avoid my rights expiring today. #ConsumerRights

[Shubhankar Ghosh @Shubhankar_EE]

@MotobookSupport
I’ve purchased a Motobook 60 Laptop from Flipkart (Order ID: OD336547732397100100). The laptop arrived bent, and Flipkart's return system doesn't allow pickup from my new address.
Please assist with the return/replacement process.
#CustomerSupport #LaptopIssue

[Shubhankar Ghosh @Shubhankar_EE]

@flipkartsupport Awaiting confirmation promised by EOD regarding manual pickup override.
Return window is expiring, and delay is from Flipkart’s side.
Request written confirmation that eligibility is protected.

[Shubhankar Ghosh @Shubhankar_EE]

@flipkartsupport I contacted the brand as advised. Motorola has confirmed they cannot assist with laptop issues (they handle smartphones only).
This brings the responsibility back to Flipkart.
Request immediate manual return/replacement as the defect was reported within the return window.

[Shubhankar Ghosh @Shubhankar_EE]

Also, raised ticket for the same. Please support.

[Shubhankar Ghosh @Shubhankar_EE]

@flipkartsupport @Flipkart though the return window expires the same day.
I request manual intervention to enable pickup from my current address or a formal extension of the return window, as the issue was reported on time and is due to a system limitation.
I will remove order details from the public post

[Shubhankar Ghosh @Shubhankar_EE]

@Flipkart
URGENT❗Defective laptop received (Order ID: OD336547732397100100).
Replacement blocked due to pickup pincode issue though return window is active till 26th.
Issue reported on 20th & confirmed to support on 26th.
Need immediate manual pickup override. @flipkartsupport

[Shubhankar Ghosh @Shubhankar_EE]

@flipkartsupport @Flipkart I have temporarily relocated due to unavoidable reasons, and the app does not permit updating the pickup address.
I reported the physical defect (bent body / unstable laptop) within the return window and also informed your support team on 22 Jan. I was advised to wait till 26 Jan

[Shubhankar Ghosh @Shubhankar_EE]

@flipkartsupport @Flipkart Thank you for your response.
The issue is that the return/replacement cannot be initiated because the system allows pickup only from the original delivery pincode.

[Shubhankar Ghosh @Shubhankar_EE]

@SwiggyCares Order ID. 217261039995485.

[Shubhankar Ghosh @Shubhankar_EE]

Hi @SwiggyCares @jagograhakjago, I’ve filed a complaint on the National Consumer Helpline (Ref No: 7977374) as my Swiggy order wasn’t delivered but I was still charged a 100% cancellation fee. Kindly review and resolve this fairly.

[Shubhankar Ghosh @Shubhankar_EE]

@SwiggyCares @SwiggyCares @jagograhakjago and only later refused despite knowing I was on the train. Since I never got the food and didn’t cancel voluntarily, I request this case be escalated for fair resolution.

[Shubhankar Ghosh @Shubhankar_EE]

Hi @SwiggyCares, my order (ID: 217261039995485) was not delivered as the delivery partner refused to deliver at the station. Despite multiple follow-ups, I am being charged a cancellation fee for an order I never received. Kindly look into this and process a refund.