Shubhra Batra

[Shubhra Batra @Shubhra1708]

@lufthansa @Lufthansa_India @CSMIA_Official Been following up with your customer relations. It has been 11 days since I filled the contact form to register theft from baggage while it was in the airlines’ custody, with no response. Is there no way to expedite this? Is there no categorization of complaints by severity?

[Shubhra Batra @Shubhra1708]

Flew Lufthansa from Milan to Mumbai, via Frankfurt on 24.05. My bag wasn’t loaded from Frankfurt & was rebooked on 25th. Just received it. It is broken into with cash & other items missing. I demand immediate assistance & compensation @lufthansa @Lufthansa_India @CSMIA_Official

[Shubhra Batra @Shubhra1708]

@LufthansaC69644 Thanks for the response Cate. I am sending you the details via DM

[Shubhra Batra @Shubhra1708]

@lufthansa @Lufthansa_India @CSMIA_Official As mentioned earlier, I have filled the form. It has been over 24 hours with no response. I am not reporting minor inconvenience here. It is theft. I will decide on the police report. Maybe you should focus on your responsibility as this happened when the bag was in your custody

[Shubhra Batra @Shubhra1708]

@lufthansa @Lufthansa_India @CSMIA_Official Your baggage services number is unavailable. Also, this is not a feedback issue. It is theft! In any case I have filled in this form as well. Please have someone reach out to me at the earliest.