Sierra simmons

Hoya, newlywed, avid traveler gaining more miles in a single year than the circumference of the earth! Work for a global non-profit & love my life

[Sierra simmons @Sierrahs2016]

@AGirlsGetaway @barcelohoteles me neither! @barcelohoteles explanation is lost in translation and changed everything we asked. #poorsvc

[Sierra simmons @Sierrahs2016]

@VintageBlkGlam @barcelohoteles @BookIt thanks! Can't wait to get home!

[Sierra simmons @Sierrahs2016]

@AGirlsGetaway @barcelohoteles @BookIt yes @BookIt paid them. @barcelohoteles seemed to have had bad credit experience with @BookIt #badsvc

[Sierra simmons @Sierrahs2016]

Still#strandedinmexico waiting for flight to arrive. When @barcelohoteles finally told me @BookIt payment had succeeded I cried. Humiliated

[Sierra simmons @Sierrahs2016]

So 9:50 @barcelohoteles confirms @BookIt payment is good but we've missed our flight and no ground transportation offer #noclass Barcelo

[Sierra simmons @Sierrahs2016]

#strandedinmexico @barcelohoteles should have told us about the payment issues adapt instead of assuming we could pay the amount owed

[Sierra simmons @Sierrahs2016]

#strandedinmexico now we must wait for @BookIt to open & their agents can settle. Hold times yesterday >8 hours via international call

[Sierra simmons @Sierrahs2016]

#strandedinmexico but last I checked @barcelohoteles credit cards work on holidays! Then the story changes to @BookIt card was declined

[Sierra simmons @Sierrahs2016]

#strandedinmexico so then we call @BookIt who sends over a cc for payment but @barcelohoteles doesn't process it because Jan 1 is holiday

[Sierra simmons @Sierrahs2016]

#strandedinmexico the day before we are to check out we call to settle our incidentals a date told @BookIt didn't pay the bill at Barcelo

[Sierra simmons @Sierrahs2016]

#strandedinmexico then we arrive at @barcelohoteles doesn't have our reservation listed. They found it 3 hours later.

[Sierra simmons @Sierrahs2016]

Vacation from hell. First @BookIt cancels our original hotel 6 days before we leave and moved us to @barcelohoteles

[Sierra simmons @Sierrahs2016]

Funny how they need to call security and detain us but wouldn't call the GM to process payment. @barcelohoteles

[Sierra simmons @Sierrahs2016]

If @barcelohoteles cared about their guests they would have notified us of issues upon checkin but instead they threaten #strandedinmexico

[Sierra simmons @Sierrahs2016]

Waiting for @BookIt to open and 4 GM of @barcelohoteles to come so this can be settled. Missed flights. #strandedinmexico

[Sierra simmons @Sierrahs2016]

@barcelohoteles is not allowing us to leave. Missed flight to states. @BookIt is closed. Scared and mx cops are here.

[Sierra simmons @Sierrahs2016]

Shame on @BookIt & @barcelohoteles! @BookIt did not pay Barcelo colonial and now we are being asked to pay $3k after we already paid.