SilkFred

⚡️ Unique fashion from 500+ independent brands ✨ Styles you won’t find on the high street💡 Wardrobe hacks and tips 📷 Tag #LoveSilkFred

[SilkFred @SilkFred]

@melissaannxxx Thanks, Melissa! I can see the team came back to you via email this morning, confirming your refund has been processed 🫶

[SilkFred @SilkFred]

@lizzyb_xx Hey Lizzie, our DM's are no longer monitored 💗 If you head to our contact page, you'll be able to get in touch: https://t.co/YbVmO1FxE8

[SilkFred @SilkFred]

@becca_x94 Hey Becca, if you let me know your order number, I can take a look into this for you 💗

[SilkFred @SilkFred]

@Vanmctingle Thanks, Julie! I can see we've come back to you via email, so as soon as you provide the info needed to log your return, we'll be able to help further 💗

[SilkFred @SilkFred]

@Vanmctingle Hey! It sounds like you may be logged into 2 different accounts (1 in the app and a different one on the desktop site). If you confirm your order number for me, I can take a further look for you💗

[SilkFred @SilkFred]

@DonnaJHart11 Hey Donna, this doesn't sound right at all! Could you confirm your order number for me so I can take a look into this for you? 💗

[SilkFred @SilkFred]

@_karaiguess Hey Kara! Please confirm your order number so I can take a look into this for you asap 😀

[SilkFred @SilkFred]

@sholmefun I've found your order and looked into this for you 💕 Your item is coming from one of our international brands and delivery takes 10 business days. I've provided the tracking via email & It should be with you this week 😊 - Amar x

[SilkFred @SilkFred]

@sholmefun Hey Lyya! Could you let me know your order number & I'll look into this for you 💕 - Amar x

[SilkFred @SilkFred]

@SusanMichael1 Hi Susan, sorry to hear this. Our refund policy is that once your return has been delivered it will be checked and processed within 14 days. We'll drop you an email as soon as it's processed! If you've got any other questions feel free to send us a DM - Natalie H x

[SilkFred @SilkFred]

@tinywelshdragon I'm so sorry to hear this Dawn. I can see that Helen has contacted the brand and is looking into this for you. We'll have an update on the order ASAP! - Natalie H x

[SilkFred @SilkFred]

@keldac77 Kelly, I'm sorry that you're waiting on a refund. I've dropped you an email back and we're looking into this now! - Natalie H x

[SilkFred @SilkFred]

@Vikkimca Hey Vikki, returns can take up to 10 working days to be processed 💗 as soon as it has, you'll receive an email confirming. It won't be much longer now! - Kiran x

[SilkFred @SilkFred]

@looeessee Hey Louise! Your parcel is showing as delivered now 🥰 - Amar x

[SilkFred @SilkFred]

@BloomsValcina Hey! How can I help? ☺️ - Kiran x

[SilkFred @SilkFred]

@Danielle92_xo £3.99 was for the shipping 💕 - Amar x

[SilkFred @SilkFred]

@Danielle92_xo Thanks Danielle! Your refund was processed earlier today so you'll see this back in your account within a few days! - Natalie H x