Simon Mann Driving

We offer driving lessons in Telford, Shropshire including lessons for the driving test as well as Pass Plus and advanced driving.

[Simon Mann Driving @SiMannDriving]

@AmazonHelp (3)... Your web chat operative was asked to pass me to a manager, but instead I was thrown off the chat without satisfactory resolution. I need this money back in my account TODAY. 5-7 days is not good enough.

[Simon Mann Driving @SiMannDriving]

@AmazonHelp (2)...After sorting the first refund I was assured that payment would not be taken for the second. This payment has gone out of my account today. I am furious. The first refund has yet to arrive and now I'm £100 out of pocket because of your poor customer service..

[Simon Mann Driving @SiMannDriving]

@AmazonHelp (1) I've just been thrown off a web chat by customer services who refuse to sort out my problem. I ordered a shirt which never arrived (status Undeliverable) for which a refund was set up last week. A second order also showed up as Undeliverable...

[Simon Mann Driving @SiMannDriving]

@bigcrispo @SurreyRoadCops @billbonneville1 The only situation a learner can drive on a motorway is with a qualified ADI, so in a lot of cases it will be obvious from sign writing, roof box, etc. Hopefully, though, no ADI would be stupid enough to use their phone while supervising.

[Simon Mann Driving @SiMannDriving]

@DVLAgovuk My worry is that the log book now has my son’s name on it (although it hasn’t yet been sent off). How do we ensure it’s not incorrectly registered in my son’s name followed up by speeding/parking/other driving offences in his name? 2/2

[Simon Mann Driving @SiMannDriving]

@DVLAgovuk Hi, a bit of advice please. My son bought a car and we’ve returned it and been refunded. Long story very short, the dealer was very dodgy, very aggressive and I feared for my safety – he didn’t want to refund. 1/2

[Simon Mann Driving @SiMannDriving]

@DVSA_HelpMe We know a lot of tests are being booked up by people who are not test ready (in some cases have never driven a car) because we are getting bombarded by enquiries for lessons and this is a way to reduce this problem. 2/2

[Simon Mann Driving @SiMannDriving]

@DVSA_HelpMe The last time I was successful in booking a test was, as far as I can see, prior to the first lockdown. I now have a number of students I should be booking tests for, but they are stopping lessons as I can't book them. (4)

[Simon Mann Driving @SiMannDriving]

@DVSA_HelpMe So, how about my suggestion to take pressure off the booking system? Allow bookings only through the business system for 2-3 days before the general public can gain access? We need the DVSA's support here. 1/2

[Simon Mann Driving @SiMannDriving]

@DVSA_HelpMe I have been regularly online at 6AM on Monday mornings as new dates go live - these disappear instantly. During the rest of the week I'm in the car working. When I'm at the computer I check for slots. I can't do any more.

[Simon Mann Driving @SiMannDriving]

@DVSA_HelpMe With respect, you're telling me what I just told you. What we need is a solution to ensure our businesses survive.

[Simon Mann Driving @SiMannDriving]

@DVSA_HelpMe We need a solution urgently before our industry collapses as learners lose faith in us. Currently the only way to get a test is to pay a premium for a cancellation app - this isn't fair to us or the learners. (3)

[Simon Mann Driving @SiMannDriving]

@DVSA_HelpMe How about opening new slots only to those signed up to the business service for the first 2 or 3 days of the week before being opened to the public? Our businesses are getting increasingly difficult to manage (2)

[Simon Mann Driving @SiMannDriving]

@DVSA_HelpMe Help me DVSA, please. As an instructor I am finding it impossible to book tests for my students through the business booking service - literally the second they are opened, they all get snapped up by cancellation apps (1)

[Simon Mann Driving @SiMannDriving]

@DVSA_HelpMe @DVSAgovuk Is anyone picking up tweets, emails, etc.? I've been on hold for 1 1/2 hours then hung up on, followed by another hour and the system kicked me off. My communications are being ignored and I'm far from happy with the service I'm receiving.

[Simon Mann Driving @SiMannDriving]

@DVSA_HelpMe 2/2 ...then hung up on me. The system still says I have to call. Customer service is terrible right now. Please can someone contact me urgently.

[Simon Mann Driving @SiMannDriving]

@DVSA_HelpMe 1/2 I'm really not happy. I've been holding for an hour and a half to book a manual test for an auto licence holder. The business system told me I could not book online so had to ring. When I finally got through the guy said I should be able to book online...

[Simon Mann Driving @SiMannDriving]

@DVSAgovuk I'm still awaiting an email to re-book a test that was on hold from March 25th. How can I confirm this hasn't been lost in the system as I've successfully re-organised tests that were booked for after this date and I thought priority was based on original test date.

[Simon Mann Driving @SiMannDriving]

@DVSA_HelpMe I'm still awaiting an email to re-nook a test that was on hold from March 25th. How can I confirm this hasn't been lost in the system as I've successfully re-organised tests that were booked for after this date and I thought priority was based on original test date.

[Simon Mann Driving @SiMannDriving]

@Instructorcars I've been trying to contact you now for 6 weeks about renewing my car lease and have not been able to get in touch with anyone - voicemails and emails go unanswered and twice I've left messages through your online chat but... nothing. What's going on there?