@Maxine18916456 Hello Stacy, thank you for providing that. This is the same as our mattresses, if you think there is an issue with the mattress you received, I'd reach out to Macy's for help. As they are the ones who can exchange or accept returns. Hope this has been helpful!
@Maxine18916456 Hey there! Thank you for sending that photo would, you happen to have one of the law tag attached to the bed? That will give us a bit more information. Thank you!
@LisaAsharris826@BoydSleep Hi there. We're very sorry to hear about your experience. We would like to ask you to send us a private message w/a little more detail about your experience as well as your order information so that we can take a look and try to help you out! We look forward to hearing from you.
@Krohn5Tony Hi Tony. Although we are truly sorry for your experience, we're happy to hear that the order was finally canceled and hope that whatever mattress you chose will provide your wife with some comfort and relief! Best, The Simmons Team
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