@virginmedia 3 phone calls over the past 2 days of issues. All telling me something different and you haven’t actually advised anything on Twitter just asked questions without answering mine. Please DM me if you can help further.
@virginmedia That’s not the point, even though it is still showing no known issues. 6 days without internet and tv is shocking service, especially if it is, as the help desk tell me, for planned work! I am also still awaiting a call back from a manager. You appear to be dodging the problem.
@virginmedia Includes Today and yesterday. I was told it would be intermittent for 1 day by telephone support yesterday. We haven’t had anything for 24 hrs. #notintermittent That has changed to work completed by 15th Feb and that it is planned work. Your online service also says, no issues!
@virginmedia please explain how you can have planned work affecting broadband and tv customers for 6 days and not inform them. The service is shocking!