Simon Glass

15 years consulting with @IBM.
15 years of Retail Industry Experience.
Frustrated novelist.
My tweets are my own.

[Simon Glass @SimonGlass004]

@IBMUKI, @the_brc and @PetsatHome have produced the ‘Overcoming the Supply Chain Sustainability Conundrum’ guide to help retailers monitor, measure, report and reduce Scope 3 emissions. Read the full report: https://t.co/oujvdvkctN

[Simon Glass @SimonGlass004]

AI, Machine Learning, Blockchain, IoT and Cloud are no longer technologies for the future; they can create real economic value by enhancing supply chain efficiency, visibility, agility and sustainability now. In a COVID world can anyone afford to wait? https://t.co/eZH70hk47l

[Simon Glass @SimonGlass004]

Consumer engagement is the brand's 'secret sauce' read how to optimize interaction with #GenZ consumers. https://t.co/S38KdgWSgA

[Simon Glass @SimonGlass004]

#GenZ want to participate, to share their opinions and collaborate with brands. They expect brands to be responsive to their needs and to provide meaningful opportunities for engagement. https://t.co/lti234WJqX

[Simon Glass @SimonGlass004]

#GenZ are an economic force to be reckoned with both in terms of their influence on family spend and their own growing coffers. #Retailers must reach out to these younger consumers now while they're deciding where their shopping loyalties are... https://t.co/KeEBwA3VZl

[Simon Glass @SimonGlass004]

#Cloud is being entrusted with increasingly 'mission-critical' processes, particularly those supporting #Digitalstore and #omnichannel #SupplyChain operations. Visionaries are combining technologies to provide first-of-a-kind experiences; don't get left behind https://t.co/4LF3ba76x1

[Simon Glass @SimonGlass004]

Read the latest insights from our @IBMIBV #CsuiteStudy https://t.co/e3apZB1UQE

[Simon Glass @SimonGlass004]

#blockchain will be a vital tool for supporting ecosystem partnership operations in the future retail reality. Learn more.... https://t.co/tpv2XNRdfE

[Simon Glass @SimonGlass004]

Customers at the heart of everything. The IBM #CustomerExperienceIndex #CEI study found that brands are not effectively satisfying consumer expectations for the #omnichannel shopping experience. Our report identifies ways in which #CX performance can be improved https://t.co/XKeU44EOFq

[Simon Glass @SimonGlass004]

Traditional #retailers cannot afford to rest on their laurels. #DigitalReinvention will be critical for fostering future success https://t.co/x1BinI8xxt

[Simon Glass @SimonGlass004]

Well done @HeatherEFraser; doing amazing work @IBMIBV https://t.co/xvJuMubZqn

[Simon Glass @SimonGlass004]

Insight to get you ahead of the game. What factors are driving #CxOs' business strategies the most? https://t.co/QRfeP7IphM

[Simon Glass @SimonGlass004]

Retail organizations should be leading from the front for #DigitalReinvention; early adopters will gain a significant advantage over their competitors. Don't get left behind! https://t.co/YNpF5GnsFt

[Simon Glass @SimonGlass004]

I take pleasure from driving a car and I'm glad that I'm in the majority. There may be a use case for driver-less vehicles in the future but I still want to be given the choice. https://t.co/y3C3hOrFJZ

[Simon Glass @SimonGlass004]

#Blockchain will help transform the #Consumer industry in the future. #Retailers cannot afford to get left behind https://t.co/XeCbirJ2mw

[Simon Glass @SimonGlass004]

Recognition for the work of the IBM Institute for Business Value (IBV) https://t.co/ouE6rduSIv

[Simon Glass @SimonGlass004]

#AI will be a vital tool for #retailers seeking to provide a superior and even more personalized #customerexperience. This will help drive increased spend, loyalty and advocacy allowing #retailers to stand out from the competition https://t.co/kl6OcRXY52

[Simon Glass @SimonGlass004]

Gen Zers expect instant gratification; they have little patience for technology that does not perform as it should. Retailers must provide Gen Zers with websites and apps that are fast and intuitive to use https://t.co/wgkZTcpN4g

[Simon Glass @SimonGlass004]

Staff represent a huge investment; #chatbots can help reduce turnover and accelerate employee capabilities to provide better service to customers https://t.co/ZfcGjDDr12

[Simon Glass @SimonGlass004]

A sobering lesson on the need for change in Retail and the penalty for falling behind. In Retail...Cash Flow is Perishable https://t.co/bDtDdljEkE