Simon Pennie

CX Insight & Analytics Consultant | Net Promoter Certified | Text Analytics Solutions | Photography when time allows |

[Simon Pennie @SimonPennie]

@cefonline why is your Melton Mowbray store closed today? It’s not a public holiday.

[Simon Pennie @SimonPennie]

@RoyalMailHelp I sent you a DM yesterday about a package that appears to be lost, can someone reply please.

[Simon Pennie @SimonPennie]

@bt_uk hi, my broadband has been off all day. Troubleshooter says you are ‘doing some work in the local area’ can you tell me when my broadband will be working again please.

[Simon Pennie @SimonPennie]

@NatWest_Help why is your telephone IVR so annoying. It doesn't recognise touch tone half the time. Got through to an agent eventually who had to transfer me, back into the IVR again (doh). 2nd agent I got tried to transfer me and cut me off, back to the start. FFS!!

[Simon Pennie @SimonPennie]

Hey @SOLOSHOTupdates I’m not happy with the support I’ve been getting from you regarding my lens that I returned to you in December last year for calibration and still don’t have it back. How can I escalate this?

[Simon Pennie @SimonPennie]

Wow, good to see @YotelHQ doing their bit for climate change! :-(

[PoliticsJOE @PoliticsJOE_UK]

Ambulance call out? $2,500. Childbirth? $30,000.

Our NHS is not for sale, @realDonaldTrump

[Simon Pennie @SimonPennie]

So @Columbia1938 2 weeks and no response to my tweet. Seems your customer service sucks as much as your products #terribleservice

[Simon Pennie @SimonPennie]

Last time I buy @Columbia1938 so called waterproof footwear. 2 weeks old and this is after this morning's dog walk through some wet grass. #notimpressed

[Simon Pennie @SimonPennie]

Last time I buy @Columbia1938 so called waterproof footwear. 2 weeks old and this is after this morning's dog walk through some wet grass. #notimpressed

[CX Data Science @cxDataScience]

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[CX Data Science @cxDataScience]

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[CX Data Science @cxDataScience]

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[CX Data Science @cxDataScience]

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[CX Data Science @cxDataScience]

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[CX Data Science @cxDataScience]

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[CX Data Science @cxDataScience]

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[CX Data Science @cxDataScience]

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[CX Data Science @cxDataScience]

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[CX Data Science @cxDataScience]

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[CX Data Science @cxDataScience]

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