Vibhu

[Vibhu @SimplySarkastic]

@SteelcaseAP Correction:Order ID :IN5862

[Vibhu @SimplySarkastic]

@Steelcase @SteelcaseAsia As a WFH employee, I rely on your chair daily. It broke in a year, and I raised a warranty claim (ID: 50615) on 4th Oct with all details. Bought from Steelcase India's official store, expected quick service, but I am getting no response.Please help!"

[Vibhu @SimplySarkastic]

@SteelcaseAP I was trying to post regarding update on issue ,by mistake I clicked on solved .Can you recheck the status of warranty request and I need a definitive ETA please .This is taking ridiculously long time just to process a claim when all data has been provided.

[Vibhu @SimplySarkastic]

@SteelcaseAP @Steelcase What is the normal time frame to verify and process warranty for product? Does it really take more than a month to come to resolution for warranty claim cases ?

[Vibhu @SimplySarkastic]

@SteelcaseAP Issue request#50615
Region :AP-India
Order ID:50615

[Vibhu @SimplySarkastic]

@SteelcaseAP Thankyou ,appreciate the response.

[Vibhu @SimplySarkastic]

@SteelcaseAP I have raised the request for warranty claim only once that was on 4th Oct(I am looking for resolutionfor the same). The order ID is IN5862

[Vibhu @SimplySarkastic]

@SteelcaseAP Correct

[Vibhu @SimplySarkastic]

@SteelcaseAP I have already provided the above details but I can do that again if that is required. Thanks.

[Vibhu @SimplySarkastic]

@SteelcaseAP India ,bought from online store itself.

[Vibhu @SimplySarkastic]

@SteelcaseAP India

[Vibhu @SimplySarkastic]

@SteelcaseAP I am a WFH employee and don't have a suitable replacement. So it was very upsetting for me when my chair broke .i have included all the relevant info in the issue and can get more details if required.Expecting to hear back from you guys soon.

[Vibhu @SimplySarkastic]

@SteelcaseAP Hello ,I am looking for resolution on my warranty claim issue ID#50615.I have dropped multiple msgs on the raised issue but i am yet to hear back from the team .Can you please help with a quick resolution?