@MurfittTauranga Thanks Kirsten, not surprises there at all as I used to work for one of the firms and I can comfortably say that majority of this is a pure waster as the ROI for taxpayers is pretty bad with the councils.
@ItsLe0theLi0n These scumbags think that they've doing customer a favor and it's coming out of their pockets, idiots know nothing about customer service as back in their country it doesn't actually mean anything!