Sky-Fi Networks Inc. Customer Support

Residential & business fixed wireless solutions providing reliable high-speed internet with UNLIMITED data. This account is for our Customer Support Help Desk.

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Reaper26473388 Unfortunately, the repair is taking longer than expected and may continue through the night into the early morning. Mike and the team will continue to work at the tower. We sincerely apologize for the inconvenience. Thank you for being so patient!

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Salad_Bouquet Absolutely! Does https://t.co/3jc9IWR6pj for you? Or you can just text whenever you're ready

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

We are now back online!

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Salad_Bouquet Hi Crystal

I can give you a call tomorrow morning to discuss your options. Does 10 am work for you?

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Salad_Bouquet Could you please provide me with the name on the account?

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@stoneycreeksue Hi Susan

All the equipment is online and there's no outage. Where are you having problems connecting?

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@mistaclean92 Can you please provide me with the street address and last name on the account?

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@guardgrl Good morning
There are no outages on the network and your equipment is online. Are you still having trouble connecting?

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Melly1443 You're welcome. Have a great night!

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Melly1443 Hi Melanie

The issue is at the relay you connect to. The team are on their way now to look into it
I will update you shortly

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Melly1443 have a great evening.

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Melly1443 I see that it just this moment came back online. Can you confirm

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Melly1443 Hi Melanie, the receiver that you connect to at your neighbors is online and working fine. However, I see that the router inside your house is offline. Can you please check to see how it is plugged in and perhaps send a photo of the cables coming out of the back of it

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@teaner32 We have just completed the repair at the tower and everything should work fine from now on.
Please let me know if you have any trouble reconnecting.

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Tgaunt24 We have just completed the repair at the tower and everything should work fine from now on.
Please let me know if you have any trouble reconnecting.

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@teaner32 There was severe damage to the Copetown tower yesterday. The team managed to repair most of it and are at the tower this morning replacing the rest of the damaged equipment. I will update you as soon as possible

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Tgaunt24 There was severe damage to the Copetown tower. The team managed to repair most of it yesterday and are at the tower this morning replacing the rest of the damaged equipment. I will update you as soon as possible

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Tgaunt24 Yes, apparently there was more work needed and the team are still on site now. It may take a couple of hours to get the tower fully back up and running again. I apologize for the inconvenience

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Tgaunt24 hello, The team are actually at the tower and have just restored service. Could you please try connecting again and let me know if you are still having problems? I will also check with Mike about the upgrade and get back to you on that

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Tgaunt24 Hi Tracey

You are back online now. Please let me know if you have any trouble reconnecting.

Have a great day!

[Sky-Fi Networks Inc. Customer Support @SkyFi_Wireless]

@Tgaunt24 Hi Tracey

We're looking into it now..i will update you shortly