SL Restaurants

[SL Restaurants @SLRestaurantG]

Imagine opening a restaurant and your banking provider freezes your startup capital for WEEKS.

You submit every requested document. Still frozen.

You ask to speak to whoever is reviewing your account. Not possible.

@ycwest @RelayFinancial — how can this be standard procedure?

[SL Restaurants @SLRestaurantG]

@issam_lahssini @relayfinancial @RelayFinancial You froze our business funds for weeks, demanded extensive documentation, and gave us no way to speak with anyone reviewing the restriction. Small businesses cannot operate without access to their own money. Where is the accountability? @FDICgov

[SL Restaurants @SLRestaurantG]

@ycwest @relayfinancial When hiring more people, perhaps @RelayFinancial should address how it treats existing customers. Our business funds were frozen for weeks, with no way to speak directly to anyone reviewing the restriction. How are small businesses supposed to operate under these conditions?

[SL Restaurants @SLRestaurantG]

@relayfinancial @QuickBooks 🚨 Business owners: Before using @RelayFinancial, know that if your account is flagged, you could lose access to your operating funds for weeks. In our experience, we couldn’t even speak toanyone reviewing the freeze, support responds generically. Plan accordingly.

[SL Restaurants @SLRestaurantG]

@ycwest Is this how you believe small businesses should be treated? Your company has held our operating funds hostage for weeks and provided no meaningful way to reach anyone empowered for resolution. How is a business supposed to operate like this? @relayfinancial

[SL Restaurants @SLRestaurantG]

🚨 WARNING TO BUSINESS OWNERS: Think twice before trusting @RelayFinancial with your money.

Relay froze our business funds for WEEKS simply after depositing a check. Then, after releasing them, they FROZE the account AGAIN when we tried to withdraw our own money.

[SL Restaurants @SLRestaurantG]

Weeks of demanding documents, explanations, and even private conversations. No access to the actual team making decisions. Customer service gives scripted responses, hangs up, and offers no resolution.

Business owners deserve better. BEWARE.

[SL Restaurants @SLRestaurantG]

@issam_lahssini @relayfinancial Absolutely. Same thing happening to us