Smartnumbers

We protect your organisation by ensuring your voice network stays secure and your customer calls can always be answered.

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Leigh Hopwood, CEO of CCMA: ‘like every consumer, I want my contact centre experiences to be easy, quick and painless’. The question is how to balance this with security. Our CRO Matthew shares his thoughts: https://t.co/Hy0OMDqpIs

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How safe is your contact center from fraudsters? Discover the key insights from Smartnumbers data and machine learning analysis. Stay ahead of potential threats!

#ContactCenterSecurity #DataAnalysis

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Our very own John Byron, Partner Sales Director at Smartnumbers, will be speaking on a panel at the Contact Centres in Financial Services Summit 2024 today.

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We are excited to share the news of our recent strategic partnership with CGI!
This collaboration enables us to extend our Smartnumbers to CGI customers throughout the UK. Utilising this partnership, CGI clients can now safeguard themselves against contact centre fraud.

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Fraudsters can make on average 26 calls before initiating their attack. And while each of those calls may not always lead directly to a customer being defrauded, they help active fraudsters build a picture of a contact centre’s defences. Find out more:https://t.co/JgzOnw7Hvc

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Fraud doesn't stand a chance when teams unite! Discover how our innovative tools support seamless data sharing among organisations to tackle fraud head-on.

Join the movement!

https://t.co/pTQCPGtiL0

#FraudFighters #DataSecurity

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They came, they saw, they stopped fraud.

Steve Arnold’s presentation about customer analytics was on 🔥

It was great to see the community growing and awareness of the role of contact centre vulnerability in the fraud kill chain.

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Contact centres are moving away from OTPs as first-party fraud and social engineering proliferate. Read more here on how AI can play a role in authentication:https://t.co/tUU833Esf4

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Think cyber threats are only online? Think again!

Chris de Souza from CGI sheds light on the alarming rise of fraud in the telephony voice channel.

Watch the full conversation at: https://t.co/hwtFq3gzaH

#VoiceChannelSecurity #FraudAwareness"

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Hard to believe there’s just one week to go until the Smartnumbers Consortium Event. Don’t know about you, but we’re getting rather excited. Our Smartnumbers experts will share the fraud patterns we’re seeing in call centre data 🤓.
Come join us: https://t.co/bYP67lkno7

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Increased mobile phone usage represents a significant opportunity for contact centres to streamline security processes and customer authentication based on the number being used to make a call.
Find out why: https://t.co/UR39qry2qM

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🚫 Don't let fraudsters ruin your business! Learn how they exploit contact centres and protect your organisation against attacks.

https://t.co/QWmw67MGEo

#FraudPrevention #ContactCentreSecurity

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The trade-off between security and friction is a delicate one. Too much friction annoys customers, affecting the provider’s reputation. It’s time to get the balance right. More on this here: https://t.co/64SowaOkY2

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🚨 Are contact centres the new playground for cybercriminals? Leigh Hopwood and our own Tim Burton discuss the alarming trends in data theft and how automation technology poses a threat.
📺 Watch the full video on the CCMA page here: https://t.co/fSnOVyvzLk

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The countdown is on to the UK National Contact Centre Awards night, where we will be honouring the "Contact Centre Manager of the Year (Large)". Smartnumbers is proud to support this award, celebrating those who lead with innovation, dedication, and a passion for excellence.

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⏰ Just a few days left until we hit Genesys Xperience UKI! Don't miss out on the chance to explore the latest in contact centre fraud prevention with Smartnumbers.

🗓️ Join us on 18th June for an enlightening experience!

Details here: https://t.co/QReOlNdsha

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Watch out! Fraudsters use contact centres to carry out tasks that enable fraud elsewhere, such as adding a name to a utilities bill which can be used for identity theft elsewhere. Or changing an address on a bank account. Read on: https://t.co/w84PtcnfSE

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Sharing data is essential. Our research identified that nearly 1 in 5 suspicious calls was from a fraudster identified by another contact centre, but which had not been identified by the organisation they were calling. Find out how: https://t.co/kDZbRulrLP

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58% of all suspicious calls originate from withheld numbers. Calls from withheld numbers are not all bad, but since the majority of the withheld number calls we analysed were identified as suspicious, we consider them to be of high risk https://t.co/Yh1xyMVlaG

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36% of people reported having experienced an unauthorised attempt to access one or more of their accounts - and often customers are being manipulated or coerced by fraudsters into transferring the money themselves. We cover some of these findings here: https://t.co/OH19yxeTKv