Kiley Jo

traveler. experience creator & seeker. wine, yoga, music, pets, Brooklyn based. superlative aficionado. MBA. @Microsoft employee.

[Kiley Jo @Smileywithak]

@airfrance @AirFranceUS @AirFranceFR - customer service closing my case C-7844750 before it is resolved is not customer service. Your agent mischarged us for an extra baggage when she could have aligned it to my toddler's paid ticket, using my @Delta card, making it free.

[Kiley Jo @Smileywithak]

@RiquelMaxime

[Kiley Jo @Smileywithak]

@AmericanAir is it normal to sit a 2 year old by themselves on a 6.5 hour flight? #travelingwithchild #CustomerServiceFail

[Kiley Jo @Smileywithak]

@LeapFrog our little 2-in-1 has a square that no longer functions after a week of use 🙈 help!

[Kiley Jo @Smileywithak]

@AskBarclaysUS do I get any international checked bag allowance with my AA card?

[Kiley Jo @Smileywithak]

@DoorDash ordered 5 items, received 4 but told there’s nothing that can be done? Please contact me.

[Kiley Jo @Smileywithak]

@Starbucks how is one supposed to eat this on the go if it’s not even stacked?

[Kiley Jo @Smileywithak]

Proud to be just one of many contributing to the 29.1% growth of women globally @microsoft in 2022; the strongest growth in the past five years. #microsoftlife #womenintech

https://t.co/zhBKIZcRRN

[Kiley Jo @Smileywithak]

@RiquelMaxime @Delta Opened one the same day - no response.

[Kiley Jo @Smileywithak]

@delseyofficial @DelseyUSA

[Kiley Jo @Smileywithak]

@delseyofficial Did the wheel fall off that suitcase too?

[Kiley Jo @Smileywithak]

@DelseyUSA after 4 days your service team sends me to 3 different service centers in Paris on your website… 2 permanently closed, 1 no longer does repairs. I have 2 more days before I need to travel back to the US with my one year old #poorcustomerservice @delseyofficial

[Kiley Jo @Smileywithak]

@delseyofficial made it to Paris, still one wheel, still traveling with a toddler, still short one wheel and still unresponsive for days. #poorcustomerservice

[Kiley Jo @Smileywithak]

@delseyofficial Not with wheels like this

[Kiley Jo @Smileywithak]

@delseyofficial customer service unresponsive for 48 hours. Broken wheel on new, large suitcase. 2 more countries with a one year old. https://t.co/X21KXuRXE0

[Kiley Jo @Smileywithak]

Now onto the executive path panel #goals @WomenImpactTech @Trellix @Harvard @GoIvanti @coinmetrics @biogen @BCBSMA #womenimpacttech