Smita Goudar

[Smita Goudar @SmitaGoudar]

@SwiggyCares Yes pls ..thank you

[Smita Goudar @SmitaGoudar]

@SwiggyCares I have been charged a cancellation fee of the full order amount of Rs 440 for cancelling an order because it was delayed by an hour. Why do I have to pay for delays caused by swiggy

[Smita Goudar @SmitaGoudar]

Yes please go ahead https://t.co/aETTKkLpNv

[Smita Goudar @SmitaGoudar]

@SwiggyCares This is the response I got from your team. what is the resolution provided by swiggy when hour long delays happen?? Is the customer expected to waits hours and still accept the order??

[Smita Goudar @SmitaGoudar]

@SwiggyCares I already sent an email to your support team but no response yet

[Smita Goudar @SmitaGoudar]

@SwiggyCares Order no. 236320197640590

[Smita Goudar @SmitaGoudar]

@SwiggyCares doesn't care about its customers which is why they have made it next to impossible to chat/talk to a customer support executive.
Someone else's zomato order was delivered to me and I was told by a bot it will take 6 to 8 days for someone to look into my complaint.

[Smita Goudar @SmitaGoudar]

@iRahulBadgandi @EurekaForbes Most irresponsible company

[Smita Goudar @SmitaGoudar]

@EurekaForbes
We lodged a complaint for repair of aquaguard water purifier on 23rd March 2024. Complaint no: 23042427824026.
Noone bothered to attend to the complaint. After waiting 5 days we called customer care again and they registered another complaint. No: 26042428000717.

[Smita Goudar @SmitaGoudar]

On 27th an executive attended the complaint and assured to replace the motherboard by 29th/30th May. So far nothing has been done. Our calls are being ignored. This is a regular practice by aquaguard customer service for the last several years
Never buy any aquaguard products.

[Smita Goudar @SmitaGoudar]

@SwiggyInstamart why are you charging 5 times the market price for betel leaves?

[Smita Goudar @SmitaGoudar]

Not even a single piece is useable

[Smita Goudar @SmitaGoudar]

Hi @letsblinkit . Please take a look at the bel patri that was delivered to me yesterday.

[Smita Goudar @SmitaGoudar]

@SuprCares What does earliest mean? How much more time do you need?

[Smita Goudar @SmitaGoudar]

@SuprDaily I got a message asking me to call support to get my balance returned to my bank account as you are stopping deliveries in my area.
There is no number to call in the app and no appropriate category to contact your support team.

[Smita Goudar @SmitaGoudar]

@SuprCares Still waiting...

[Smita Goudar @SmitaGoudar]

@SuprCares Hello my issue is still unresolved and noone from your team has bothered to contact me.

[Smita Goudar @SmitaGoudar]

@SuprCares Ok

[Smita Goudar @SmitaGoudar]

@SuprCares It has already been 4 days now. Even after leaving out Saturday and Sunday it has been more than 48 hours