@danielmfarrell hi, thanks for getting in touch. We're sorry to hear you've encountered this issue with the product you bought. Could you please let us know further details, so we can look into this for you?
@SaltyAlbatross thanks for getting in touch and we're sorry to hear this! Could you please send us a DM with the product details and the issue you encountered so that we can follow this up? https://t.co/UPf3CZupyf