Frenil Solani

[Frenil Solani @SolaniFrenil]

@amazonIN It's been 5 days since we raised a complaint for missing item (COD order 406-7831691-8661909). No call, no resolution — just silence. 50+ orders, zero past issues, yet now completely ignored. Shocking service and helping fraud @BandBajaateRaho
@jagograhakjago @amazonIN

[Frenil Solani @SolaniFrenil]

@amazonIN It's been 5 days since we raised a complaint for missing item (COD order 406-7831691-8661909). No call, no resolution — just silence. 50+ orders, zero past issues, yet now completely ignored. Shocking service and helping fraud. @BandBajaateRaho
@jagograhakjago @amazonIN

[Frenil Solani @SolaniFrenil]

@AmazonHelp @jagograhakjago @amazonIN It's been 5 days and there's has been no response from Amazon team or neither they connected with us, how bad such service can be and how much a customer gets ignored by these large giants. Kindly avoid buying anything from @AmazonHelp @amazonIN

[Frenil Solani @SolaniFrenil]

1/3 @amazonIN Extremely frustrating. Complaint raised within 1 min of COD delivery (406-7831691-8661909) for missing item still no resolution. Feels like you trust seller/delivery blindly over a genuine customer. 50+ orders, Prime member — is this how we're treated? Scam @consaff

[Frenil Solani @SolaniFrenil]

@AmazonHelp @jagograhakjago @amazonIN you don't want to listen to customer complaint and don't even want to address issue or reach out to them. Escalate this to senior management who can actually look and offer to help rather than automated response. Have some respect for customer @amazonIN

[Frenil Solani @SolaniFrenil]

@AmazonHelp The team has not even contacted me or heared my side of story. How can you say all options have been explored. This is seriously bad customer service from Amazon team and it feels Amazon let's the scam and fraud happen and supports it. @amazonIN @BandBajaateRaho @jagograhakjago

[HV @HarshilVora97]

@SolaniFrenil @amazonIN @consaff @amazonIN @AmazonHelp This needs to be looked and there should be transperancy with consumer if the issues has been flagged!! @jagograhakjago

[Harshit gala @Harshitgal12356]

@SolaniFrenil @amazonIN @consaff @amazonIN This is shocking, request you to kindly look into this @jagograhakjago

[Frenil Solani @SolaniFrenil]

@AmazonHelp @amazonIN @BandBajaateRaho @jagograhakjago Amazon doesn't care for Prime customers—same copy-paste replies, no real help. They blindly trust sellers/delivery agents while loyal buyers get scammed. Escalate this to a senior who actually understands and values customers. #AmazonScam #CustomerServiceFail

[Frenil Solani @SolaniFrenil]

@AmazonHelp After speaking, we are getting same response only. We don't understand on what parameters you are saying investigation is done even when we are saying this is a fraud/ scam happening with us @AmazonHelp @amazonIN @BandBajaateRaho @jagograhakjago

[Frenil Solani @SolaniFrenil]

@AmazonHelp The link is only opening to app and not to any customer care support. There was earlier a message to DM the Complaint which we did, how many different things we have to do. Request the team to connect us directly for any direct communication

[BBR - Amplifying Consumer Voice @BandBajaateRaho]

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[Frenil Solani @SolaniFrenil]

@AmazonHelp I have already shared the complainant on the direct message to Amazon team. Will wait for your revert and resolution.

[Frenil Solani @SolaniFrenil]

@AmazonHelp @jaagograhakjago @amazonIN We have already complain multiple times and there's no help from the team. Everytime it is only automated mail and there's no customer service. How many times do we have to complain same things. Instead of solving issues Amazon just tells us to complain again and again

[Dewang Shah @DewangShah80570]

@SolaniFrenil @jaagograhakjago @amazonIN We have faced worst experience ever from Amazon for this order. No feedback no responsibility no accountability at all.

Scamming hard earn money

Fooling around innocent people

@amazonIN @AmazonHelp @amazon

@jagograhakjago @jagograhakjago pls help

[Frenil Solani @SolaniFrenil]

@jaagograhakjago @amazonIN @amazonIN keeps sending robotic mails instead of actually listening. No transparency, no accountability. Loyal customers are ignored, while sellers/delivery partners get a free pass to scam. What “investigation” was done? This is shocking and unacceptable.

[Frenil Solani @SolaniFrenil]

@jaagograhakjago @amazonIN 3/3 Being a Prime member, 50+ successful orders — but 1 issue and Amazon doesn’t care. No accountability, no support. If fraud happens, you're on your own. Shocking how @amazonIN treats loyal customers. Think twice before trusting them. Prime means nothing. #CustomerServiceFail

[Frenil Solani @SolaniFrenil]

All the best #AsiaCupU19