Sona Hathi

Product Manager @faculty_ai She/her. Into tech, product, start ups, art and the arts.

[TIME @TIME]

Pakistan’s elections are being brazenly rigged. Why doesn’t the U.S. seem to care? https://t.co/ZZOZTXjsui

[Sona Hathi @Sonahathi]

@British_Airways I’ve been waiting for a refund for flights you cancelled in September. I’ve had no contact from you and have chased 3 times. Your customer services is useless and not empowered to do anything to help customers. I would like someone to contact me immediately.

[Sona Hathi @Sonahathi]

Spending a lot of time helping my new team improve their ways of working, not typical PM work but critical to unlocking the team’s productivity and ability to innovate, including my own!

[Sona Hathi @Sonahathi]

@ShahzadYounas_ @muzz_app I have no doubt that at least 5 times more people are liking this post in their hearts. Brave man.

[Shreyas Doshi @shreyas]

The actual job of a product roadmap is to manufacture hope. Roadmaps are corporate hopium – we are addicted and we need a periodic hit of this hopium to deal with the sad reality that we will achieve very little this quarter because our infra sucks & we have a dozen dependencies.

[Sona Hathi @Sonahathi]

Wait, do people actually prefer Notion over Jira for backlogs?? Please convince me if you are in this camp!

[Sona Hathi @Sonahathi]

@samselmon1 @tomwm @faculty_ai Much of it is based on the gov service standard and manual. Just great to have someone from our tribe here who can speak from experience and about the nuances.

[Sona Hathi @Sonahathi]

. @tomwm is delivering some truly wholesome product delivery training for folks @faculty_ai right now. 🙌🏼 “setting up a quality team will increase the likelihood of building a quality product”

[Sona Hathi @Sonahathi]

It's my last week at @luhc before I take on an exciting new role as a Product Manager @faculty_ai next month! As I leave I'm incredibly proud of our Innovation Squad initiative and the work the Squad produced - which you can read about here... https://t.co/FFhH888z5X

[Sona Hathi @Sonahathi]

Saw Brian Cox IRL, extremely starstruck 🤩 kind of wanted to trigger him just so I could hear him say “f*** off” Logan Roy style!

[Tom Goodwin @tomfgoodwin]

Its weird how Microsoft Teams just doesn't really work and everyone is fine just carrying on using it,

[Sona Hathi @Sonahathi]

@stevenjmesser Was a while back now, we took learnings from it and approached with positivity. Perhaps the term Assessment and the idea of Met /Not met needs changing. Reviews and Recommendations are much more constructive! But yeah, digital has matured in gov so they definitely need reform.

[Sona Hathi @Sonahathi]

@stevenjmesser Definitely have my own experience of the dogma. I once delivered an Alpha that was super experimental and insightful, but in assessment we were marked on how well our throwaway prototype adhered to the design system and didn’t pass. The panel completely missed the point IMHO.

[Sona Hathi @Sonahathi]

@roobottom Thanks Jon! Yes, happy to. Let’s chat!

[Sona Hathi @Sonahathi]

This just completed! Six civil servants, mostly non-digital, never worked together, identified a dept wide problem and shipped some rather cool chatbot / AI products in just six weeks! It was only supposed to be a pilot but will be hard to beat! 🚀 #dluhcinnovationsquads

[Sona Hathi @Sonahathi]

@armstrongkatya @armstrongkatya they assist the service desks by give DLUHC employees correct answers to their (for now HR) questions faster.

[Sona Hathi @Sonahathi]

*Iterate

[Sona Hathi @Sonahathi]

We plan to integrate and optimize these products and free up valuable time so that civil servants can work on more complex / personalized problems.