@JohnLewisRetail absolutely appalling customer service experience. Not sure what to do. Sold a washing machine that is faulty and having to jump through hoops to get a refund. At the moment I have a useless machine and you wonβt just refund you keep trying to send Bosch to fix.
@ItsMeNatashaP@JohnLewisRetail Update: Fingers crossed itβs sorted after next engineer visitβ¦. Just had a call from JL and a very nice lady at least sympathised with frustrating situation.
@ItsMeNatashaP@JohnLewisRetail Honestly when you ring up itβs like they think youβre making it up! Why on earth would I want the hassle of exchanging a perfectly good machine?!?! Iβm at end of tether Tash!!