So, is it hard or easy? The answer is both, the narrow gate is hard, but Jesus makes it easy as we follow Him and He gives us rest! The burden is only light in and through Christ!
There has to be a non-negotiable set of info you collect during client discovery
But forcing them through an intake form after a call or in-person feels impersonal
Instead find a form builder that will save prefills, so the request is "can you fill in the last couple details"