Spoki

⚙️ Integrate WhatsApp, SMS, Voice into Your Marketing
🤖 Automate Marketing, Sales and Customer Support
with AI Agents.
📲 +4k Integrations with your softwares

[Spoki @Spokiapp]

🟢 NEW RELEASE:
The Spoki assistant can now create, edit, and publish WhatsApp forms through conversation.
Describe the fields you need. The assistant builds the form, sets field types, handles contact bindings, and publishes, all without opening the form builder.
It also reads submission data: ask how many responses a form received, filter by field value, or pull up individual entries directly in chat.
Available on any account with an active WhatsApp channel.

[Spoki @Spokiapp]

Introducing Spoki Voice 🟣
The AI voice agent that answers your calls, follows the customer across every channel, and hands off to your team; with everything already gathered.
Always on. Fully integrated.
Built for business.
Spoki Voice is live.

[Spoki @Spokiapp]

From today, every call has a category and your team can finally answer questions like “how many sales calls, how many support calls, and how many marketing calls this week?”

You can create categories in a dedicated tab, assign them in real time during the call or afterwards from the details panel, and you never have to interrupt your workflow to set them up, inline creation works directly from the picker.

For those who use automation: there are new webhooks for every category change. The call log becomes a trigger.

[Spoki @Spokiapp]

🟢 NEW RELEASE
Until now, every call ended up in a sales representative’s memory. Not anymore!
Spoki Voice automatically pushes all the data into your system as soon as the call ends.
Every call recorded. Every word transcribed. Every lead automatically profiled.
With Spoki Voice’s webhooks, when a call ends, the data goes straight into your CRM: summary, transcript, sentiment analysis.
No lead is ever lost in a sales representative’s memory again!

[Spoki @Spokiapp]

Email open rates sit around 10%

On WhatsApp, that number is 98%

The channel was never the problem, scaling it was!

🟢 With Spoki you write a single message. It personalizes itself with data from your database and reaches thousands of customers instantly:

→ Personalized templates for every contact
→ Native integrations with your CRM, e-commerce and favorite tools (Shopify, HubSpot, Zapier and more)
→ And when a conversation needs a phone call, Spoki Voice handles it

WhatsApp campaigns, made simple!

[Spoki @Spokiapp]

https://t.co/4Fn9dbSEKs

[Spoki @Spokiapp]

Se stai perdendo chiamate mentre sei in riunione, in viaggio o semplicemente offline, il problema non sei tu!
È che non hai ancora un agente vocale AI che risponde al posto tuo.
Spoki Voice gestisce le chiamate inbound e outbound 24/7, qualifica i lead e continua la conversazione su WhatsApp, SMS o email, senza che tu debba fare nulla!

Se sei curioso puoi provarlo gratis al link nel primo commento!

[Spoki @Spokiapp]

Spoki Automations can now trigger your Salesforce Flows directly. Add a Salesforce Flow step to create or update Leads, open Cases, or log activities based on WhatsApp conversations. Keep your CRM perfectly in sync, automatically.

[Spoki @Spokiapp]

Call Contacts from HubSpot (v18.9.4): Spoki now allows you to make phone calls directly from HubSpot, enhancing your CRM experience. Simply open a contact, click 'Call', and select 'Spoki Phone Calls' to initiate a call through your browser.

[Spoki @Spokiapp]

Organize your Spoki calls with new custom categories. Group phone calls into "Sales" or "Support" categories, even create new ones on the fly during a call. Quickly find important conversations and build powerful automations based on call category changes.

[Spoki @Spokiapp]

Spoki now syncs your business profile data directly from your website. It automatically extracts your name, description, address, and social links, filling in empty fields and flagging conflicts for your review. Keep your profile up-to-date effortlessly and save valuable time.

[Spoki @Spokiapp]

Spoki automations can now speak each contact's language. Add multiple language versions to Free Message, Interactive Message, List Message, and SMS steps, eliminating the need to duplicate entire automations. Deliver the right language to every customer with no extra work.

[Spoki @Spokiapp]

Spoki Automations can now start when a contact is added to or removed from a list. React instantly as your segments change, launching the right flow the moment someone joins or leaves a static or dynamic list. Automate your VIP customer or onboarding flows with precision.

[Spoki @Spokiapp]

Meet the new Account (v17.2.0): A cleaner Account, built around the things you actually do. Everything is now split into focused cards, Settings, Billing, Usage, Company Contacts, each with its own Save button and inline feedback.

[Spoki @Spokiapp]

Choose Which Sub-Automations to Duplicate (v18.1.0):
When you duplicate an automation that triggers other automations through "Start Automation" steps, Spoki now asks which of those linked sub-automations you want to duplicate as well.

[Spoki @Spokiapp]

Dynamic Lists (v17.5.0): Lists that update themselves, based on the rules you choose.

[Spoki @Spokiapp]

We were at the Digital Enterprise Show in Málaga with our team, giving a talk on how AI on WhatsApp can transform sales, support and customer loyalty!

Spoki on the road 🟢

📍 See you at the next event!

[Spoki @Spokiapp]

Meet the new Analytics (v17.2.0): Analytics, rebuilt to answer the questions you actually ask. Every section now shows two rows of KPIs, your all-time snapshot and a period-filtered row, with a date filter (All, 7D, 30D, 90D, Custom) that follows you as you scroll.

[Spoki @Spokiapp]

@Camomillaitalia https://t.co/3PlENn16tj

[Spoki @Spokiapp]

🟢 @camomillaitalia no longer sends messages
Start conversations💬
Each store managed WhatsApp independently. Generic broadcasts, no segmentation, zero measurability.

With Spoki, they changed their approach:
- 4 customer clusters
- Personalised campaigns for each profile
- Hybrid model: automation + human contact

The result? The Birthday Campaign achieved:
- 81% open rate
- 38% response rate
- 817 contacts in the Bonus Loop

And your WhatsApp can do the same!
Read the full story: link in the first reply