SpotifyCares

Official @Spotify support. DMs currently not monitored. For any help with your account or the app, reach out to our team at

[SpotifyCares @SpotifyCares]

Hi, help’s here! Since we’ll need to ask for some personal info to find your account, the best next step is to reach out to us at https://t.co/zD4hsbMIfB. No worries, you’ll be able to get in touch without having to log in to the account using that link. Let us know if you run into any issues.

[SpotifyCares @SpotifyCares]

Hi everyone! Good news! We’ve rolled out a fix for an issue where CarPlay could show the previous track’s album artwork instead of the current one. The fix is now available to everyone, so make sure your Spotify app is updated to the latest version. Happy listening on your road trips 🚗

More information can be found on our Community thread: https://t.co/2nZDDzw5Mj

[SpotifyCares @SpotifyCares]

Thanks for getting back to us! Crossfade or transition effects only apply to your own playback, so friends won’t hear them unless they’re on your device or account. If they’re listening to the same playlist on their own Spotify app, the songs will play according to their own settings. You can share this article so they can customize their experience too: https://t.co/vQHYxUwiYO. Let us know if you need anything else :)

[SpotifyCares @SpotifyCares]

@Clxvr__ Thanks for the info! Send us a message at [email protected] and we'll help you from there. We'll be waiting for your reply.

[SpotifyCares @SpotifyCares]

Thanks for the update 👍 We’d be happy to assist with your concern. Since we’ll need to request some personal details to review your account, go ahead and click this link: https://t.co/tJFufawO21 and select “Message us” so we can thoroughly check your account and provide direct assistance.

[SpotifyCares @SpotifyCares]

@Clxvr__ Got it. Thanks for the details, Just want to ask, have you tried troubleshooting like uninstalling and reinstalling the app? Or logging out and back in sometimes it does the trick. You can try this step https://t.co/71EkgQhjwu Let us know, we'll be here.

[SpotifyCares @SpotifyCares]

@DREADLORD37XX Hey there. Have you tried to log out and back in to refresh your account? If it doesn't change anything, feel free to contact us at: https://t.co/Tq5pa6eB3f so we can take a closer look into this. Give us a shout if anything comes up.

[SpotifyCares @SpotifyCares]

@Iam_SO2SO Hi! Help is here. Could you give us more details on what’s going on? If the details are too personal to share, we recommend reaching out to our team here: https://t.co/AGxXOnEyNx. They’ll be able to take a closer look at your account. We'll be here waiting.

[SpotifyCares @SpotifyCares]

@Wisdom_Dozie Hey there! Thanks so much for reaching out. Could you share a little more detail about what’s going on? That way, we can figure out the best solution for your concern.

[SpotifyCares @SpotifyCares]

@Chreeees_Monroe Hey there! We want to make sure you can enjoy a perfect music playback on your app. Log out, restart your device and log back in. If it doesn't work, turn your device's battery saving feature off and check if that does the trick. Keep us posted.

[SpotifyCares @SpotifyCares]

Hey there! We know how tedious it can be redownloading your music, especially when you are always on top of your payments. We want your music to stay put! To prevent this, make sure you aren't at the 5-device limit and that your device has plenty of free storage space. It can also help to clear your cache and adjusting your download location by following these quick steps: https://t.co/bWhhRSucqe. Keep us posted on how this works for you!

[SpotifyCares @SpotifyCares]

@BIG_TIZZY_ Thanks for the update! Take your time and keep us posted.

[SpotifyCares @SpotifyCares]

Hi there! Sometimes Spotify continues playing in the background even after closing the app because of how mobile operating systems handle background audio. However, we definitely want to make sure everything is working correctly. To help us out, could you tell us which steps you've already attempted? If you're just starting, you can try these: https://t.co/Fuhbtm8Vy6. Keep us posted if the issue persists!

[SpotifyCares @SpotifyCares]

@plastic_pup Hey there! We see you have a feedback related to the back button in the playback display. Let us know more details of your case, a quick video is also helpful (make sure no passwords or bank info is visible in it). We’ll take a look.

[SpotifyCares @SpotifyCares]

@raegan_gerdeman Hi there! We want to help with your doubts about it. Send us a message from here: https://t.co/wu4Bo0lPBT. We'll be waiting for you.

[SpotifyCares @SpotifyCares]

@loveineverwill Thanks for the info! You can first connect your Spotify account login to your Ticketmaster account by choosing an event and then connecting to Spotify. If you have any issues, we recommend contacting support here: https://t.co/4PPf8E5GGC. Let us know how it goes.

[SpotifyCares @SpotifyCares]

@loveineverwill Hi there! We're here to help. Keep in mind that a user might have used a different email address for their Spotify account. Each platform is unique, and login methods may vary depending on the user's choice. We'll be here if you need anything else 😊

[SpotifyCares @SpotifyCares]

Agradecemos mucho que nos compartas toda esta información; esos detalles son importantes para trabajar de forma apropiada en tu caso. Queremos revisar todo a fondo para validar las opciones disponibles y que puedas disfrutar de tu música favorita sin interrupciones. Envíanos un mensaje a través del siguiente enlace para que podamos trabajarlo juntos: https://t.co/8Z27OItHpx. ¡Te esperamos!

[SpotifyCares @SpotifyCares]

@FanPageMackay Hi there! Yes, this feature is available right now for Premium users. We're just here if there's anything else.

[SpotifyCares @SpotifyCares]

Thanks for the details, we got you! If playback starts on your computer instead of your phone, you can tap the Devices icon (speaker symbol) in the app and select your phone to switch back. To help keep things running smoothly, try restarting the app to refresh connections and turn on “Show local devices only” in the Spotify app's Settings on your phone. If you don’t want your computer to connect automatically, you can choose “Forget Device” on it. Feel free to give those steps a try anytime and let us know how it goes!