Santosh Kumar Pradhan

Former CGM, SBI, Views are personal, RTs are not endorsements.

[Santosh Kumar Pradhan @SpradhanK]

Standard customer care routes never work, bypassing the frontline is often necessary. Despite escalating, even left hand doesn’t know what right hand is doing. No update. So disappointing-
@SL_IN_Support

[Santosh Kumar Pradhan @SpradhanK]

@Siemens @siemens_press @SiemensHome_In Post inspection of WM-08X160IN by technician, Order No.7370392092 placed for spare parts followed by Ref No 4241450902 but of no results. Dealing with an insensitive and stalled system, standard customer care lines failed.

[Santosh Kumar Pradhan @SpradhanK]

It is incredibly frustrating when rigid corporate structures blocks basic problem-solving. While brand is often praised for excellence but many a times it’s notorious of becoming bureaucratic and inflexible while handling customer complaints.

[Santosh Kumar Pradhan @SpradhanK]

Local Area Service Manager Mr Neeraj neither taking calls nor responding to messages, it’s so disgusting. As I am unable to use the appliance at the moment for want of spares, Pl arrange required spares for early servicing of appliance. @SiemensHome_In

[Santosh Kumar Pradhan @SpradhanK]

@Siemens @siemens_press Service order No.7370392092. Post inspection of WM-08X160IN by technician, order placed for spare parts Drum Rubber and Shocker to service the appliance.
@SiemensHomeIn @SL_IN_Support

[Santosh Kumar Pradhan @SpradhanK]

@TPCentralOdisha @EnergyOdisha
Continuous unscheduled power outage in Dumduma with low voltage. This is the 5th time power tripped . Pl look into to prevent recurrence. Appliances damaged due power fluctuations Thanks

[Santosh Kumar Pradhan @SpradhanK]

can destroy a company’s reputation and bottom line faster than any marketing can fix. Disappointing @jagograhakjago @jaagograhakjago

[Santosh Kumar Pradhan @SpradhanK]

@SiemensHome_In @Siemens
SR No.7370392092 Arrogant, non-responsive service staff r brand's fastest track to losing customers. When frontline agents are dismissive or fail to communicate,customers quickly turn detractors, spread negative word-of-mouth that

[Santosh Kumar Pradhan @SpradhanK]

@SiemensHome_In @SiemensIndia @Siemens newly introduced SMS service to track SRs doesn’t trigger response. So disappointing. Area Service Mgr(751019)never picks up calls nor responds to message. So disappointing. SR No.7370392092
@boschindia #SiemensHome #SiemensHomeAppliances

[Santosh Kumar Pradhan @SpradhanK]

Most ingenious way of closing customers complaints by @sbigeneral without resolving. Renewal of policy seems to be outside scope of business model of Co. Going on for over a week.
@TheOfficialSBI may intervene.

[Santosh Kumar Pradhan @SpradhanK]

@sbigeneral Nothing is going to happen because team is useless to the core.

[Santosh Kumar Pradhan @SpradhanK]

Most ingenious way of closing customers complaints by @sbigeneral
@TheOfficialSBI please intervene.

[Santosh Kumar Pradhan @SpradhanK]

@sbigeneral Height of audacity of infamous @sbigeneral see how grievances are closed. Most disappointing experience as always over the years.

[Santosh Kumar Pradhan @SpradhanK]

@TheOfficialSBI @irdaindia
Renewing vehicle ins policy with @sbigeneral has all along been d most frustrating experience. Co lacks ethics,doesn’t bother abt business of sticky customers,good at assigning SR numbers a week since. SR IDs 4437437, 4446828, 4437696 @jagograhakjago

[Santosh Kumar Pradhan @SpradhanK]

@bmcbbsr @ChanchalRanaIAS @MayorBBSR @HUDDeptOdisha Non existent pedestrian roads due to encroachment in Dumduma frm Welcome Hotel to CHC by makeshift shops.Encroachment seriously infringes upon citizens fundamental rights to walk/free movements asper SC rulings.Urgent action Pl

[Santosh Kumar Pradhan @SpradhanK]

@sbigeneral Listening for last 3 days

[Santosh Kumar Pradhan @SpradhanK]

@sbigeneral
Trying to get my 2-wheeler policy renewed, but the app is so user unfriendly that it’s continuously showing error. SBIGeneral representatives have no time to resolve the issues but busy passing on buck. An utterly frustrating experience as always. SR ID 4437437.

[Santosh Kumar Pradhan @SpradhanK]

@sbigeneral Doing absolutely nothing hopeless brand

[Santosh Kumar Pradhan @SpradhanK]

@SiemensHome_In @SiemensIndia Service order No.7370392092. Post inspection WM-08X160IN by technician on 17/06 and order placed for Drum Rubber,Shockers to service d appliance. No update since then,Pl expedite to service d appliance @boschindia #SiemensHome #SiemensHomeAppliances

[Santosh Kumar Pradhan @SpradhanK]

@SL_IN_Support @SiemensIndia @SiemensHome_In No update on ser ord No.7370392092, called co’s toll free number, I was shared with a no of local service manager by caller but d guy had left the company. So disappointing, co lacks business ethics.#SiemensHome #SiemensHomeAppliances

[Santosh Kumar Pradhan @SpradhanK]

@sbigeneral Hi,
No one has reached out to me for renewal of my vehicle vide my SR ID 4437437. Despite flagging the issue @sbigeneral seems to be unbothered. Most disappointing as always