Chris is the Founder and CEO of @SquareRootATX, serial tech entrepreneur, bootstrap enthusiast, start-up mentor, father to Zoe and Shelby, and husband to Teri.
Please join us in congratulating our Director of Culture + People, @court_branson, for winning a @GPTW_US 2019 Leadership Award! Read more about the award and her favorite culture innovations from the last 5 years! https://t.co/sYT5o5qpMK
Huge thanks to @MyABJ for helping us give a (much deserved) big welcome to our new CFO and VP of Business Development, Ranjini Chandirakanthan! Read more on why we're lucky to have her. https://t.co/KVqT93EN1P
The winners in #retail creative partnerships will be the ones who can successfully integrate teams and data streams. The more data, the better... if you know how to take action on it.
With rising customer expectations, retailers are leveraging creative partnerships to drive in-store traffic. How can they make the most of these partnerships? Read @SquareRootCEO's insights in @MyTotalRetail.
https://t.co/cRalt9vYme
We're hosting Built In Brews with @BuiltInAustin tonight! Swing by our office to see how we are transforming relationships between brands and stores. Plus, learn about our open roles and our award-winning culture. https://t.co/3YAyfXCR1d
"AI is here to help humans. It's not here to help AI." People are the ones who will really bring customer experience initiatives to life, but they need the robot workforce to empower them. #MSFTCustomerExperience
Couldn't agree more with @Microsoft's Customer Experience Summit on agile development. The right tools play a huge role in building a permission-to-fail, highly-iterative culture. #MSFTCustomerExperience
#CustomerExperience in #Retail doesn't start in front of the customer... our research revealed that successful #CX starts behind the scenes. Read the findings and explore how to strengthen your CX strategy!
https://t.co/P1QY2jBMVf
It was great speaking with @FionaSoltes about the partnership between Kohls and Aldi for @STORESmedia. There is a huge #retail opportunity in their relationship, especially with the right synergy and shared information. https://t.co/O8kV5Tsqjy
"For inclusion and diversity initiatives to thrive, companies need to focus on what makes each individual unique and ensure a safe space for that not-so-popular opinion." Read more about our trouble-making culture in @HRDailyAdvisor https://t.co/v4dp4iwDxy
Surrounded by some of the greatest minds in the industry, we heard a lot last week about the movement in #retail. Here are some of our favorite #FutureStores takeaways: https://t.co/r6mEaHuez2
Last week at #FutureStores, we launched a first look at our 2018 #CustomerExperience research! We're exploring if retail CX initiatives are aligned with what customers really want. Check out the preview: https://t.co/miUoMgxqNk
It's day 2 of #FutureStores! I'll be speaking at the 12:20 panel, Staying Agile in Retail, with @Aaronhicklin from @OneGrandBooks and Emily Watkins from @CharlotteRusse. Excited to discuss how brands can innovate and iterate swiftly to stay afloat in #retail.
"Customer Experience isn't an initiative." - @Lowes VP of Customer Experience, Ruth Crowley.
It's a real connection with customers throughout their entire journey. Customer Experience isn't an in-store sprint; brands have to train for the marathon. #FutureStores
From Marc-Alexandre Risch at @Loreal: Reimagining customer experience is about making life easier for customers AND your associates. Couldn't agree more... Engaged employees make happy customers. #FutureStores