SRFax

Providing internet fax services across Canada and the United States. Visit or call 866-697-7329 for more information.

[SRFax @SRFax]

Update: Db Connectivity has normalized

If you have issues accessing the website you may need to clear your cache.

Our engineers are going through and processing the backlog as we speak.

We appreciate your patience as always.

[SRFax @SRFax]

Update: Customers should now be able to access the website.

We are going through the days backlog now.

This will be the last update for the day.

[SRFax @SRFax]

Update: The Team continues to troubleshoot the db connectivity issue.

[SRFax @SRFax]

Update: The team continues to look into the database connectivity issues.

Next Update at 4 pm

[SRFax @SRFax]

Update: The team continues to look into the database connectivity issues.

Some customers may be able to access their accounts as the connectivity issues are intermittent.

Next update in 30 mins

[SRFax @SRFax]

Update: The team continues to look into the database connectivity issues.

Customers may experience delays on the site, Account Updates with faxes, and Transmissions.

There is no loss in data

Next update in 30 mins

[SRFax @SRFax]

Update: The team continues to look into the database connectivity issues. No ETA Yet

Next update in 30 mins

[SRFax @SRFax]

Update: Our team is continuing to look into the database connectivity issues.

Next update in 30 mins

[SRFax @SRFax]

Update: We are currently experiencing intermittent database connectivity issues which can cause site slow downs and timeouts.

Our engineers are working as fast as they can to resolve

There is no loss in data

Next Update in 30 Mins

[SRFax @SRFax]

Update: Our engineers continue to work on the issue not being able to access the website/api

Some users may have intermittent access

Next update in 30 mins

[SRFax @SRFax]

Update: Our engineers continue to work on the issue not being able to access the website/api

Next update in 30 mins

[SRFax @SRFax]

Update: Our engineers continue to work on the issue that is causing the Website/API not being accessible.

Next update in 30 mins

[SRFax @SRFax]

Update: Our engineers are still working on the issue with the website/api

No Faxes will be lost from sending/receiving

Next update in 30 mins

[SRFax @SRFax]

Update: We are currently experiencing issues with customers accessing the website and our API.

Our engineers have escalated this and are working on the cause.

Next Update in 30 Mins

[SRFax @SRFax]

Update: Our site has been restored and you can access your account again via the website/api

Please note there will be delays due to the backlog

[SRFax @SRFax]

Update: Our engineering team continues to work as fast as they can to resolve the issue with the website/api

We appreciate the continued patience and we hope to have this resolved soon.

[SRFax @SRFax]

@TanyaTa22779152 No Loss of faxes should occur.

[SRFax @SRFax]

Update: We've escalated this issue internally to our engineering team and they are looking into the issue. No ETA right now.

[SRFax @SRFax]

@OmegaLTC @TanyaTa22779152 Once our website comes back up I will look into your issue personally.

[SRFax @SRFax]

@TanyaTa22779152 Once our website comes back up I will look into your issue personally.