Shubham Sitabh

algo_alpinist

Crafting Code, building dreams

System Engineer @Infosys

[Shubham Sitabh @SSitabh]

@excitel_rocks Again not working within 48 hrs of your fix @excitel_rocks .
Close your company

[Shubham Sitabh @SSitabh]

Day 2 Update: My ticket is still not solved.
And the interesting part is your customer care executive has no idea of the ticket status, nor he can transfer the call you concered team and there manager is not available to take call in working hours.
@excitel_rocks explainations?

[Shubham Sitabh @SSitabh]

@excitel_rocks @excitel_rocks ,after multiple calls, email with your team and vendor, my ticket is finally closed in 2 days against of the SLA of 4 hrs. Don't know why they have written 4 hrs in there website. I assume to mislead the customers.

[Shubham Sitabh @SSitabh]

@excitel_rocks @excitel_rocks

[Shubham Sitabh @SSitabh]

@excitel_rocks @excitel_rocks are you planning to do something? Or waiting for some miracle to happen that will fix my router. Got no calls from your end

[Shubham Sitabh @SSitabh]

@excitel_rocks I have faced frequent disconnections for 6 MONTHS. Your team's pathetic response is always "manually restart it" while refusing to replace the faulty router. Endless backend resets have done absolutely nothing. (1/2)

[Shubham Sitabh @SSitabh]

@excitel_rocks @excitel_rocks , are you just writing that you have esclated the ticket , or doing any thing from backend also. I did not revieve any call from any person or your team. I called your team 3 times since morning, but they said same thing- we are working,on your ticket.

[Shubham Sitabh @SSitabh]

@excitel_rocks ,6 months of constant disconnections and your only solution is "restart it"? You refuse to replace the faulty router and falsely claimed it was fixed just to stop me from cancelling next month. My ultimatum: Replace the router NOW or terminate my connection!

[Shubham Sitabh @SSitabh]

@excitel_rocks @excitel_rocks still no updates, what you are waiting for??? Also there is no way to talk to your customer care if I have raised a ticket

[Shubham Sitabh @SSitabh]

When I tried to cancel before my renewal next month, your team lied and said it was "fixed". It dropped again today. Here is my final ultimatum: Replace the router, or terminate my account immediately. (2/2)
@TRAI @DoT_India #Shame_on_excitel @MIB_Hindi

[Shubham Sitabh @SSitabh]

@excitel_rocks I have not recieved any call When I try to call them they said that we cannot do anything there is no problem in router and we cannot change them, for them router range and frequent disconnection is not any problem. @excitel_rocks tell me if you are not able to do anything.

[Shubham Sitabh @SSitabh]

@excitel_rocks It has been more than 24 hours since I raised the complaint, and the SLA has already been breached. The issue is still unresolved, and it’s concerning that a basic router configuration has not been completed within this time.
I expect immediate action.

[Shubham Sitabh @SSitabh]

@excitel_rocks Give me a deadline , it is already over the SLA.
And still no response from your side
@excitel_rocks

[Shubham Sitabh @SSitabh]

@RapidoCares @rapidobikeapp, absolute nightmare! 🛑 Charged ₹140 for a ₹101 fare + forced to pay ₹30 extra cash for "parking," yet the driver dropped me far from the station entry during a train emergency! No support agent available for 40+ mins. Please refund & fix this!

[Shubham Sitabh @SSitabh]

@MyntraSupport So… was it a technical glitch or a seller refusal?
No answers. Just a runaround.

Well done @myntra for wasting my time twice.
Uninstalling the app.
Requesting concerned authorities to look into how these platforms mislead consumers.
@jagograhakjago
@GoI_MeitY
@DoC_GoI

[Shubham Sitabh @SSitabh]

Hey @myntra, @MyntraSupport Is customer trust just optional now?
Ordered #CMF Nothing Neckband (Order ID # 1301884 89544670557403 ,Order ID # 1301440 11404756689703)on 10 June with Express Delivery(promised by 12 June) — got
1. Delays
2. False promises
3. Order cancelled twice

[Shubham Sitabh @SSitabh]

@MyntraSupport Just got a call from @myntra @MyntraSupport Same story. Same excuses. 👏
They now say:
👉 "It was a technical issue. You can place the order again."
But when I asked for this in writing – suddenly:
❌ "Your pincode is undeliverable."
❌ "System won’t allow us to place the order."

[Shubham Sitabh @SSitabh]

@excitel_rocks service,
@VivekRaina_1 ,Please solve and close this ticket, IT IS OPEN FOR MORE THAN 100 DAYS ,

Please look into this matter seriously.
@TRAI @DoT_India #Shame_on_excitel @MIB_Hindi