Alexandra Staats

Professional story teller with an insane curiosity... who loves #Space, #Animals, and exploring the #DigitalWorld.
... yes my father is Dewayne. ⚾️🐈🐾🪐🇬🇷

[Alexandra Staats @StaatsAlexandra]

Full article — 17 years, ten lessons, one bonus — dropped on LinkedIn today.

If you're running a spa or something similar right now, and one of these hit closer than the others, which one?

Reply and tell me. I read them. 👇
https://t.co/jr09nqY1Ki

[Alexandra Staats @StaatsAlexandra]

@AstronomyVibes @J_the_stallion8

[Alexandra Staats @StaatsAlexandra]

Boundaries set after burnout feel like ultimatums.
#Hospitality #Wellness

[Alexandra Staats @StaatsAlexandra]

@AstronomyVibes I have seen this once in my life at a condo in Miami... blew my mind.

[Alexandra Staats @StaatsAlexandra]

@AstronomyVibes Almost sounds underwater

[Alexandra Staats @StaatsAlexandra]

Full article — 17 years, ten lessons, one bonus — dropped on LinkedIn today.

If you're running a spa or something similar right now, and one of these hit closer than the others, which one?

Reply and tell me. I read them. 👇
https://t.co/jr09nqY1Ki

[Alexandra Staats @StaatsAlexandra]

17 years running spas and salons.
Front desk to executive.
Retired from ops in 2023.
Ten things I would have done better...

[Alexandra Staats @StaatsAlexandra]

#10 - Track all comps.

Understanding why a service or retail item is comped paints a real picture about the department. Know the numbers, but more importantly know the Why.

[Alexandra Staats @StaatsAlexandra]

#9 - Rewrite the one-on-one sheet.

The corporate template turns growth conversations into you talking at people for thirty minutes.
Strengths + one workaround for a weakness + what they need from you.

Rewrite the sheet.

[Alexandra Staats @StaatsAlexandra]

#8 - Ask the deal-breakers first:

"We need someone Tue/Wed/Fri/Sat, 8-4 and 11-9, doing X, Y, Z services. Yes or no?"
If no, thank them. If yes, next round.

You will save weeks of your life.

[Alexandra Staats @StaatsAlexandra]

#7 - Hire with your gut.

Two of the worst hires of my career were made when my gut said no and my schedule said yes.
Both cost me good therapists to the drama they caused.

If the gut is a no, it's a no. Even in a shortage. Especially then.

[Alexandra Staats @StaatsAlexandra]

#6 - Don't be a martyr.

When you eat something that wasn't yours to eat, you don't get "team player" credit.
You get a note in your file.

Name the broken system. Don't let your name absorb the crack.

[Alexandra Staats @StaatsAlexandra]

#5 - Sleep.

Showing up is not the same as being on point.
Small hiring calls, small budget calls, small "let's just move on" calls at 6 AM after four hours of sleep — they compound.

Especially when the schedule tightens.

[Alexandra Staats @StaatsAlexandra]

#4 - Hold the line.

Boundaries set the first month feel professional.
Boundaries set after burnout feel like ultimatums.
Same words. Different reception. Draw them early.

[Alexandra Staats @StaatsAlexandra]

#3 - Ask for help.

You don't have to spill it. You don't have to bottle it.
"I've got something going on this month, I might need a little more coverage on Fridays" is not weakness. It's leadership.

[Alexandra Staats @StaatsAlexandra]

#2 - Ask for what you want.

Ask for the raise. Ask for the promotion. Ask what it takes to get to the next level.
Nobody is walking the property looking for talent to promote. You have to name the target.

[Alexandra Staats @StaatsAlexandra]

#1 - Flip the interview.

When they interview you, ask what their turnover is.
Ask why the last person left. Ask to see their inventory system.
If they flinch, that's your answer.

[Alexandra Staats @StaatsAlexandra]

It started with a Thursday night in January 2015.

A concierge called down three bookings. No paperwork, no email, no printed slip — just a phone call I repeated back.

Six weeks later a couple showed up for the wrong month. I took the blame.

Delayed my promotion six months.

[Alexandra Staats @StaatsAlexandra]

Publishing the piece I've been sitting on for 2 years on Wed. 17 years, 10 lessons.

[Alexandra Staats @StaatsAlexandra]

@SoyRubik Charlie

[Rohit @heyrohitai]

��� Anthropic just showed a 27-minute workshop on how to actually do prompts for Claude.

Taught by the people who built it.

Free. No registration. No paywall.

I've seen $300 courses that don't cover what they teach in the first 8 minutes.

Watch the session, then read the guide on building loops below.