I have been on hold for 3 hrs with @AmericanAir because the after an hour chatting with someone on their app, they told me they couldn’t help fix their mistake. They told me I would have to go to the airport to fix roads are not driveable.
Yesterday our flight with @AmericanAir was cancelled due to mechanical and they booked another flight out tomorrow to DFW but not my connection to home airport GEG.
@AmericanAir strikes again. Last October I purchased a ticket for my mother and bought insurance through American. They cancelled the flight without telling me why and I had to purchase a ticket from another airline just to get her on a plane. Have yet to be reimbursed.
@FlyFrontier has been the WORST experience to deal with for trips cancelled because of Covid. On the phone 2.5 hrs and then they dropped the call. NO refund and NO help for rescheduling. This airline is a joke.