@parcelforce Thank you - I’ve already tried that and it says I can’t cancel as the parcel is in transit. It’s not, no one came to collect. Also no option to speak to someone on the phone
@parcelforce I requested a collection yesterday which wasn’t made. I want to cancel my booking but it n your website it won’t let me as it says the parcel is in transit?!
@_rebeccalane @HM_Passport Oh goodness! I’m so sorry you are in this situation. I have a suggestion, it might not work but worth a try, could you find the MP for the area you are moving to and try reaching out to them to ask for their help?
@Becky_Law1@HM_Passport If this helps ease your mind a little, I fly tomorrow and only got my call from the upgrade team to take payment yesterday! I was really panicked but my passport arrived this morning. I really hope they get in touch, everything crossed for you 🤞🏻
@CariadGymru@HM_Passport Phone the advice line and ask to be upgraded as you fly within 2 weeks. It cost me £110 but now I have my passport just in time to fly on Wednesday! It took some time but was approved today. Good luck!!!
@gavalar83@HM_Passport How long as your application been in? You can upgrade (for a fee!!) if it’s been in for 6 weeks and you fly within the next fortnight
@sainsburys I am classed as high-risk and need to self isolate. Been trying to get through to your phone line to add myself to the vulnerable list since 8am, constantly busy. Please advise on what I can do