@Vodacom 72 hours and counting. Still offline and no contact / feedback from the Fibre Support Team!! How is this acceptable in this day and age?? @Vodacom@CellC@MTNza
@Vodacom - out of signal for fiber since Friday afternoon and am told there are no technicians working on weekends to assist customers!! How is this acceptable?! Vodacom Red subscriber waiting 48hours and counting! Maybe I should move to @MTNza or @CellC
@Vodacom Is it true that @Vodacom does not have fibre support technicians available on weekends, whether on standby or full time, to assist customers in need?
@Vodacom Yes I did reach out to Vodacom Fibre Support on numerous occasions and was told by a team leader that there are no technicians available on weekends. He subsequently compared Vodacom to Eskom and power outages. DM will be sent shortly.
How can a company the size of @Vodacom not have support technicians working on weekends to assist customers in need! In an age of customer satisfaction @Vodacom are failing miserably!
@Vodacom - out of signal for fiber since Friday afternoon and am told there are no technicians working on weekends to assist customers!! How is this acceptable?! Vodacom Red subscriber waiting 48hours and counting! Maybe I should move to @MTNza or @CellC