@flystl I’d suggest that if you want to really represent the friendly welcome of the STL, don’t have the security at pick up be so insanely rude that they yell at you the second you pause to put your bags in the car of a family member picking you up. Only airport I find this at.
@miklasz Agree. They aren’t cheap. They’ve never spent like crazy. They just have lost whatever made them a great org. Now they are cold, arrogant (as an org) and just flat in general. And it affects the team on the field.