@CannonSafe Keypad failed even with new battery. Safe had to be literally cut open in order to get belongings out. Cannon was called. They said they charge $800 to come out but, once they knew the year of the safe they basically said it would be of no use.
@BankofAmerica I have tried to get in contact with you. I was on hold for 2hrs and 18mins last Monday. You disconnected me. I called several times after that, and it says you are too busy to answer phone calls. I need to speak with someone ASAP!