Sunrun

America’s #1 Home Solar & Storage Provider

[Sunrun @Sunrun]

Home energy security for when the unexpected happens.

A local Sunrun employee was impacted by the Norte fire in San Clemente this past weekend. Thanks to his home solar and storage system, his family had over 13 hours of backup power, bringing peace of mind in the middle of the chaos.

We’re glad his family and neighbors are safe, and grateful to the first responders who worked to protect the community.

#EnergySecurity #EnergyIndependence #BackupPower #ReliablePower #HomeBatteries

[Sunrun @Sunrun]

@ZombieNoMore1 If you need any additional assistance after the appointment please let us know!

[Sunrun @Sunrun]

During California's intense heat wave earlier this month, home batteries delivered 745 MW of average power to the state’s grid for several hours, setting a new record for the largest residential distributed power plant dispatch in U.S. history.

On back-to-back nights, Sunrun and Tesla answered the call from the CA Energy Commission to support the grid and put downward pressure on energy prices. In addition to strengthening grid reliability, Sunrun also puts money back in the pockets of households that share their energy with the grid.

Sunrun CEO Mary Powell said, "These record-setting events prove that the energy infrastructure already installed in people’s homes can deliver power at a scale that makes a real difference for the grid.”

Read more: https://t.co/0LX3pAv6IN

[Sunrun @Sunrun]

@LATrollyDodger We're so sorry you're without power right now and understand how frustrating and stressful that is, especially when you were counting on your battery during an outage. Please send us a DM with your address so we can look into what's happening.

[Sunrun @Sunrun]

We appreciate you letting us know about the issues you're having with your battery and understand how frustrating that is, especially when the power went out. Our team would be happy to review this for you to ensure you get the help you need. Please feel free to send us a DM with your service address so we can review this for you. Thanks!

[Sunrun @Sunrun]

Jenny, we're really sorry this trench has remained open for so long, and we understand how concerning this is, especially if people have fallen. If you could send us a DM with your service address so we can get this in front of the appropriate team to review and provide you with an update. Thanks!

[Sunrun @Sunrun]

@Kartik03381396 We will ensure you're contacted as soon as possible, Kartik!

[Sunrun @Sunrun]

@HillarySch41799 We've reached out to the expert assigned to see if we can get this resolved quicker.

[Sunrun @Sunrun]

A historic moment for American energy: 140,000+ home batteries | 580 megawatts

As California baked under extreme heat and energy demand surged on September 9, Sunrun and @teslaenergy dispatched more than 140,000 home batteries, delivering 580 MW of peak power to the state's grid in the largest residential distributed power plant event ever recorded in the United States.

The dispatch event provided enough capacity to power every household in Sacramento County during peak hours. The extra power helped increase the grid's operating margin and put downward pressure on real-time energy prices for everyone in the state.

Through grid service programs like DSGS and ELRP, home storage and solar are doing more than providing backup power and energy security to families. They’re helping make the grid more affordable and reliable while reducing the need for costly new poles, wires, and peaker plants.

Everyday homeowners are keeping California's grid stable and making history in the process, all while being compensated for it. That’s the energy future we’re building in America.

#AmericanEnergy #EnergyIndependence #BatteryStorage #HomeBatteries #OutageProtection #Distributed #Energy

[Sunrun @Sunrun]

@HillarySch41799 We're so sorry about this, we have reached out to our escalation team to get an update on the batteries and bills.

[Sunrun @Sunrun]

With affordability and speed to power at the center of today’s energy conversation, Virginia is recognizing a critical piece of the equation: the fastest, lowest-cost path to more power starts with getting more value out of the infrastructure we already have.

Governor Abigail Spanberger’s recently announced Virginia Energy Plan calls for the "deployment of 10 GW of aggregated DER participation by 2045 as a key strategy to most effectively meet demand growth while reducing overall system costs."

Sunrun is helping make that future possible. Through our partnership with Everyday Electric (formerly Renew Home) and Tesla, we are making 16.8 gigawatts of flexible capacity available to support the grid nationwide today. In Virginia, 300 megawatts are available for immediate deployment, with capacity expected to grow to at least 500 megawatts by 2030.

By installing new distributed energy resources in homes and coordinating them with millions of existing devices, we can bring flexible capacity online quickly, reduce peak demand, strengthen grid resilience, and help lower energy costs for American households.

Read the entire plan at https://t.co/7IqBiAw8SB

[Sunrun @Sunrun]

@PalletPineWine We sent an email to their team, we do not expect them to answer as they do not work weekends, but they will be reaching out this coming week.

[Sunrun @Sunrun]

@PalletPineWine We've reached out to them for additional support.

[Sunrun @Sunrun]

@Millett_M We have escalated this for him. Thanks for bringing this to our attention.

[Sunrun @Sunrun]

@Millett_M Thanks for letting us know, we have looked into the link provided.

[Sunrun @Sunrun]

@PalletPineWine Hi Steve. We are actively working with our internal teams to get this resolved.

[Sunrun @Sunrun]

@Millett_M Hi Matthew, thanks for bringing this to our attention. We are working directly with our customers to assist them.

[Sunrun @Sunrun]

@KristenWalter1 As Sunrun customer care, I apologize for the frustration and disruption this has caused at your home. Sales representatives are expected to respect posted "No Soliciting" signs and local ordinances. Please send us a DM with your address so we can add you to our Do-Not-Knock list

[Sunrun @Sunrun]

Hi Steve, thank you for sharing your feedback. We are truly sorry to hear that you feel this way and that your experience with us has been so frustrating. Providing respectful service and delivering on our promises is incredibly important to us, and it is clear we missed the mark for you.
We see that you are currently working with our escalation team, can you confirm if you have had contact from your assigned rep?

[Sunrun @Sunrun]

Hi Steve, thank you for sharing your feedback. We are truly sorry to hear that you feel this way and that your experience with us has been so frustrating. Providing respectful service and delivering on our promises is incredibly important to us, and it is clear we missed the mark for you.
We see that you are currently working with our escalation team, can you confirm if you have had contact from your assigned rep?

[Sunrun @Sunrun]

Hi Steve, thank you for sharing your feedback. We are truly sorry to hear that you feel this way and that your experience with us has been so frustrating. Providing respectful service and delivering on our promises is incredibly important to us, and it is clear we missed the mark for you.
We see that you are currently working with our escalation team, can you confirm if you have had contact from your assigned rep?