Supervisor Tom Thomas Iberia

CUSTOMER SUPPORT

[Supervisor Tom Thomas Iberia @Supervisor_ev]

@ahiaszambrano Hello @ahiaszambrano , I am aware of the seriousness and sensitivity of the situation and I would like to express my regret. I informed one of us about the issue. Kindly follow back and DM so that we can assist you promptly.

[NGB @NGB1784]

@Iberia Hola @Iberia llevo 4 días sin mi equipaje esperando que me den información. En el link de seguimiento no dice nada y en el teléfono es imposible hablar con alguien de equipajes , hasta cuando tengo que esperar por mis cosas?

[Supervisor Tom Thomas Iberia @Supervisor_ev]

@NGB1784 Hello @NGB1784 , I am aware of the seriousness and sensitivity of the situation and I would like to express my regret. I informed one of us about the issue. Kindly follow back and DM so that we can assist you promptly.

[Francis Mena @franmejor28]

@Iberia @iberiaexpress como puede ser que a 1h 40m del vuelo aún estemos esperando para facturar y los mostradores vacíos. Para eso quieren que lleguemos al aeropuerto más de 2h antes del vuelo?
1,30h llevamos esperando en LPA y aquí la cola ya es inmensa.
201, 202 y 203.

[Supervisor Tom Thomas Iberia @Supervisor_ev]

@franmejor28 Hello @franmejor28 , I am aware of the seriousness and sensitivity of the situation and I would like to express my regret. I informed one of us about the issue. Kindly follow back and DM so that we can assist you promptly.

[Supervisor Tom Thomas Iberia @Supervisor_ev]

@marialy_rivas Hello @marialy_rivas , I am aware of the seriousness and sensitivity of the situation and I would like to express my regret. I informed one of us about the issue. Kindly follow back and DM so that we can assist you promptly.

[Ruth Casallas @ruka2110]

@Iberia Over 7 working days after my claim for the flight cancelled and delayed on 23rd July and still no reply. Can anyone from the claims department contact me asap please.
Yesterday our return to London was with a very poor service as usual. Need response asap.

[Supervisor Tom Thomas Iberia @Supervisor_ev]

@ruka2110 Hello @ruka2110 , I am aware of the seriousness and sensitivity of the situation and I would like to express my regret. I informed one of us about the issue. Kindly follow back and DM so that we can assist you promptly.

[kike sanchez @kikesanzgza]

@Iberia Si, ya lo he hecho cada día desde que me perdieron el equipaje. Quiero un lugar en el que reclamar mis #derechos porque he tenido que comprar ropa y, digo yo, alguien será el responsable. No quiero un WhatsApp en inglés ninguna grabación telefónica

[Supervisor Tom Thomas Iberia @Supervisor_ev]

@kikesanzgza Hello @kikesanzgza , I am aware of the seriousness and sensitivity of the situation and I would like to express my regret. I informed one of us about the issue. Kindly follow back and DM so that we can assist you promptly.

[José Antonio @jaberme]

@absolutelydbv @Iberia Great pic. Soon to take the same flight. Can you, please, help me in how to Dro baggage at JFK for this International flight efficiently?. I would really appreciate any pointers on how to proceed. Thank you.

[Supervisor Tom Thomas Iberia @Supervisor_ev]

@jaberme Hello @jaberme , I am aware of the seriousness and sensitivity of the situation and I would like to express my regret. I informed one of us about the issue. Kindly follow back and DM so that we can assist you promptly.

[Supervisor Tom Thomas Iberia @Supervisor_ev]

@GeoffreyBrock6 Hello @GeoffreyBrock6 , I am aware of the seriousness and sensitivity of the situation and I would like to express my regret. I informed one of us about the issue. Kindly follow back and DM so that we can assist you promptly.

[minvill @minvill]

@Juliaenlaonda @julia_otero @Iberia La señora López Solás debe procurar darle herramientas más ágiles a las personas que estan en atención al cliente. Se acaban llevando las broncas por culpa de una burocracia excesiva e impertinente que ni es buena para el cliente ni para los que trabajan en Iberia.

[Supervisor Tom Thomas Iberia @Supervisor_ev]

@minvill Hello @minvill , I am aware of the seriousness and sensitivity of the situation and I would like to express my regret. I informed one of us about the issue. Kindly follow back and DM so that we can assist you promptly.

[Supervisor Tom Thomas Iberia @Supervisor_ev]

@juanma11111 Hello @juanma11111 , I am aware of the seriousness and sensitivity of the situation and I would like to express my regret. I informed one of us about the issue. Kindly follow back and DM so that we can assist you promptly.

[Caro Diniello @CaroDiniello]

@iberia tu atención al cliente corta las llamadas!! Q clase de servicio es es!?

[Supervisor Tom Thomas Iberia @Supervisor_ev]

@CaroDiniello Hello @CaroDiniello , I am aware of the seriousness and sensitivity of the situation and I would like to express my regret. I informed one of us about the issue. Kindly follow back and DM so that we can assist you promptly.