Customer Service & Support Web

[John Adams @JohnAdams945443]

@lastminute_com Terrible customer service! Still processing the holiday I booked on Monday. Meant to be going on Sunday. Chatted to representatives twice yesterday. Both saying I’d hear something in a few hours/soon as possible. Nada. Totally Stressed!

[Customer Service & Support Web @supportFixpage]

@JohnAdams945443 Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[AMG @TheBearCatcher]

@lastminute_com URGENT. Flight at 6AM (<10hrs). You changed elderly parents’ package to downgraded airport hotel less than 24h ago. No one responding to emails. They face massive out-of-pocket losses for non-refundable car hire. DM me immediately to resolve this before flight!"

[Customer Service & Support Web @supportFixpage]

@TheBearCatcher Thank you for reaching out and bringing this to our attention, my name is Amanda. We’re here to help. Please follow us back and send us a direct message with more details so we can assist you further.

[Customer Service & Support Web @supportFixpage]

@Jojocurlytop Thank you for reaching out and bringing this to our attention, my name is Amanda. We’re here to help. Please follow us back and send us a direct message with more details so we can assist you further.

[Customer Service & Support Web @supportFixpage]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Jo Ratcliffe @Jojocurlytop]

@lastminute_com - very unimpressed - close friend has died suddenly and you want £322 to change the name on a booking - heartless and no compassion!

[Jo Ratcliffe @Jojocurlytop]

@lastminute_com - very unimpressed - close friend has died suddenly and you want £322 to change the name on a booking - heartless and no compassion!

[Customer Service & Support Web @supportFixpage]

@5LB98 Thank you for your response, follow back and submit your email address and an active phone number for further assistance from our team🌐🗨️

[Customer Service & Support Web @supportFixpage]

@neymar__vsm Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.@neymar__vsm

[Customer Service & Support Web @supportFixpage]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[lindsay McKenzie @lindsayMcKenz19]

@lastminute_com I’ve received notification my booking has not been confirmed as the flight is no longer available. I have checked and the flight is still showing as available both on your site and on Ryanair. Is it possible to speak to someone about this?

[Customer Service & Support Web @supportFixpage]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[lindsay McKenzie @lindsayMcKenz19]

@lastminute_com I’ve received notification my booking has not been confirmed as the flight is no longer available. I have checked and the flight is still showing as available both on your site and on Ryanair. Is it possible to speak to someone about this?

[Customer Service & Support Web @supportFixpage]

@lindsayMcKenz19 We're glad you took the time and effort to bring this issue to us. For us to be able to assist you further, could you Followback and send a DM for further assistance. @lindsayMcKenz19

[timothy roe @timroe74]

@lastminute_com PLEASE RESPOND

[Customer Service & Support Web @supportFixpage]

@timroe74 Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[whoknows @factfinder1998]

@lastminute_com

You want me to pay the cancellation fee but make it extremely HARD to contact anyone with a single brain cell????
You gave me a final notice also, but I never received the first one. This booking was a year ago…..
Bunch of fuckwits

[Customer Service & Support Web @supportFixpage]

@factfinder1998 Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Anna Antoniou @mammahun]

@lastminute_com please tell me where I can make a complaint about your service as I have been trying and trying to get in contact with your sales team to add another child ticket and extend my mum’s ticket. I cannot do this online because the child I need to book for is only 7!

[Customer Service & Support Web @supportFixpage]

@mammahun Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly. @mammahun

[Melissa R Williams @mel_evy]

Never touch @lastminute_com my husband has been rushed into hospital, so have been trying to cancel our 25th anniversary break, “we can’t” “we’ve sent a link” “sent another link” and so on, sorry tough luck you lose out we can’t help, shittiest week ever, plan your illness?