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@TheRAC_UK I cannot believe we have spoken to you 5 times today to be told 5 different stories. Continual promises / lies and now a car which has been sat all day 20 minutes from where it needs to be apparently isn’t going to get there by 5pm despite assurances it would. Abysmal
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@TheRAC_UK Your FAQ page says you are open 9-5 weekends and bank holidays. Apparently the weekend doesn't include Sunday's??
I wish to cancel my policy. How do I do that.
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@TheRAC_UK I’ve now submitted a formal complaint after an appalling experience with your service. We broke down in Devon last Saturday with 3 children and dog, and you left us stranded for 24hours in a remote location. A week later our van is STILL in Devon. 1of 2….
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@mark15365 In my experience @TheRAC_UK, as an emergency recovery organisation, should be avoided at all costs, especially you’re concerned about being left for 11+ hours into the night.
Pick an organisation that has a reliable national support network.
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@TheRAC_UK - No surprise you’ve called today to break yet another commitment you’ve made even via your escalation team. One of the worst customer experiences I’ve ever seen
Hello, we'd like to look into this case further. Please kindly follow back and share your reachable phone number so we can assist you better. Thank you
Hello, we'd like to look into this case further. Please kindly follow back and share your reachable phone number so we can assist you better. Thank you