@darrellUmiami Darrell, I am so sorry to hear that you had a bad experience at one of our stores, that is certainly not the only way we sell boots. I would like to know more details about this incident, please email me at [email protected] and hopefully we can resolve this issue. -Sierra
@Phillip04101981 We're sorry to hear that, Phillip. We have a fit guarantee that states we will repair or replace the boots for you. We encourage you to come back into a Surefoot store so we can make your boots right. Please email [email protected] with any questions or comments.